Customer Testimonials
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Tom Sedor was 100% from the very start! Tom educated me about the car and made me feel so informed of my purchase! Tom is the best!!!
Super grateful for the excellent service that JJ provides us when buying a car. This is our second purchase with Hoselton through JJ, the best seller, I'll never change him! Btw I’m in love with my Toyota Highlander!
I recently had an excellent experience at Hoselton Toyota, and I want to extend my gratitude to Conor Dwyer, the General Sales Manager, and Jason Gorgonzola in Toyota Parts. From the moment I walked in, the customer service was exceptional. Conor's professional and friendly demeanor made the entire process smooth and enjoyable. He went above and beyond to ensure I had all the information I needed. Jason in the Parts Department was equally impressive. His expertise and willingness to help were evident as he guided me through selecting the right parts for my vehicle. He answered all my questions ...
We liked this place and our new Toyota in particular. James Crowell, our salesman, made our buying experience effortless and pleasant. We left Hoselton in our new vehicle just three hours after we first arrived there. James was professional, very helpful and fun to work with. It even felt like we made a friend there. When the time comes to buy another Toyota, like I said, James, you'll be the first to know. We also thank all the other specialists of Hoselton who took part in processing our purchase.
We ordered our Rav Hybrid in April and Jake kept us updated on its final arrival. Jake and the other staff members made it easy for the final purchase. This is our fourth vehicle from Hoselton. Very pleased with everyone we come in contact with.
I recently purchased a Tundra Truck from them, and I couldn't be happier with the experience. Brian was incredibly helpful throughout the process. His simplicity and straightforward approach were refreshing—he never pressured me into making a decision, unlike some of my past experiences. Brian's knowledge of the vehicle was evident, and he provided all the facts without any fluff. I also want to extend my gratitude to his manager, Conor, who was instrumental in helping me secure a great price. The entire transaction was quick and smooth, making it a stress-free experience. Thank you, Brian and Conor, ...
I purchased a 2024 Toyota Camry this week which I love. This is the first time every purchasing a new car. I worked with John Milazzo and I can't even begin to tell you what a wonderful experience I had. Let just say I was at another dealership on Saturday and that was a terrible experience. They were trying to talk me into a car I did not want. John was polite, professional, not pushy at all and fun to work with. He took the time to show me all the feature of the vehicle and how everything works. The ...
Worked with Tyler R. to buy a new Corolla Cross. Tyler was fantastic. Allowed me to test drive multiple vehicles, answered ALL my questions, and provided expert guidance. Also took the time to ask my pronouns. Very LGBTQIA+ affirming.
Jake Hughes was our salesman about 2 1/2 weeks ago. I forgot (life got in the way) to write his review like I promised him I would until now. He was top notch. Very polite and likeable. He knew his cars, especially our RAV4. We were very happy with his professionalism and his mannerisms. We would gladly buy from him again.
Great people working there. Very friendly and easy to work with! 💯💯💯 Very happy with my 2024 Toyota Corolla!!! Bredt was really friendly and made sure I understood everything when we went through everything! He was awesome! Shout out to Conor too was really nice having someone who worked there that knew Sign Language and helped answer questions! And of course, can’t forget Joe! He was great as well! 1000% Great team they’ve got over at Hoselton Toyota! 100%. Ok! Off I go to drive my car! Haha!
Absolutely love this place. Single handedly turned us into a Toyota family! The cars are great and the service is even better. My dude Manny is the truth!
Thanks Joe
Al Morris, salesman longstanding, is the best of the best anywhere - highly recommend!
Great service and availability to be seen. It's nice to be able to consistently interact with same service agent. Care is taken to explain everything with no pressure to add extras.
Good service but not as good as in my days in this service department.
Great service experience.
Selling AND buying a car at Hoselton Auto Mall was a great choice for us. I could not resist the many FB posts by Gwen Delmore who buys used vehicles for Hoselton. It was obvious that Gwen loved her job, found her coworkers a pleasure to work with, and conducted business with calm and kindness. Gwen evaluated and purchased our cars for trade in value quickly and efficiently and went above and beyond to assist with new car purchases. She was professional, courteous and listened to our needs. She directed us to James Crowell who guided us through selections and ...
JJ was amazing - went out of his way to helped me throughout the whole process and decision to purchase my beautiful 4Runner. I’m going this week for my first maintenance service and hoping that’s as seamless as buying my vehicle was ☺️
So disappointed with salesman John M for misrepresenting the sale price of two different 2024 Toyotas for my daughter. He actually printed sheets showing $3k off the cost of the car and gave the prints to us. When we returned a week later, he laughed and said this ploy was just to entice us to come back. I feel this was a very deceitful and underhanded act, especially given we have been customers of Hoselton for 20 years!!! You just lost my family’s business. **UPDATE** thank you to Dan McMorrow for taking our concerns seriously and for assisting us to buy ...
Worked with Jake Hughes to lease a new Toyota Rav4 Prime. Really enjoyed working with Jake. Been dealing with Hoselton on cars for years and this was the easiest and most enjoyable purchase to date. Jake listened to what I wanted and was respectful ,and courteous. He knows how to work with customers! Can’t say enough good things about Jake Hughes and his commitment in representing the Hoselton Family with excellent customer service. John E.
I recently picked up my 5th Toyota Corolla. At this point it is such a simple process. I contact Al Morris and tell him it’s time for a new one. I had already determined the model and color I wanted. My sister also enlists Al for her RAV4 purchases. At this point Al is one of the family who encourages us to stop in and see him when we are in for service appointments. My experiences with Hoselton Toyota from the sale, financing, and service have always been positive.
Jake my sales representative was kind and patient with an older woman who had not purchased a vehicle since 2009 and was clueless as to the availability of vehicles and financing.
I just purchased my new RAV4 hybrid with Jake Hughes and it was a very pleasant and easy experience. Jake was friendly and knowledgeable. He followed up on all details and made the whole daunting process a breeze. He showed me all of the features of the car and made sure I understood the safety features. I highly recommend Hoselton--look for Jake!
The dealer offered a good variety of new and used cars with markdowns.
Dealt with service and sales today. Both were very pleasant to deal with. Communication was prompt and accurate. Have worked with Brian Shepardson several times purchasing/leasing vehicles. He has always been straight forward and helpful. I plan on using Brian again for our next vehicvle.
I leased a new Corrola Cross from Hoselton on the next to last day of the year 2023. Salesperson was Jake, and he was excellent! Very easy to deal with, and knowledgeable too. He made the whole lease experience very enjoyable. All pricing was transparent, and any negotiating was at a minimum to get to where I wanted the price to be. Hoselton should be proud to have Jake on their team!
We went to Hoselton Toyota and met with Craig Holmes for the purchase of my son's first new car. Everyone in the dealership was welcoming and friendly. Craig was great with my son and was not pushy at all. Car shopping always makes me feel like I'm walking into a shark tank. I did not feel that way with Craig.
I recently bought a Tacoma here and had a great experience, as always. It's the second car I've bought at Hoselton and would recommend it to anyone. I worked with Hunter, who was terrific and incredibly helpful. The whole sales team was great to work with!
Given the quick decision regarding the RAV Prime, the short notice for the appt I made with Conor D (mgr) and Dan (sales), and how noticeably busy the dealership was, I was surprised that in very few minutes they found a way to recognize me as a potential customer. Appreciated their direct, no nonsense but courteous approach to doing business.
Manny was awesome to work with! This is the second vehicle I have bought there and was lucky enough to work with Manny both times. Great service. Steve got our financials set up and was super helpful and made the process quick. Thank you Hoselton!
I have to give a shout out to Sue and Sadie at a Hozelton Toyota. They saved me today! When my fob stopped working and I was afraid to go anywhere with my vehicle, Sue listen to me when I called, and told me to just head over… No appointment necessary! When I got there, Sasha was extremely pleasant, and quickly took care of the issue for me. Just a few days before Christmas. I simply could not be without my car! I bought this vehicle at West Herr , but they were no help at all to me today. I ...
Parts department customer service that is LEGIT TOP NOTCH. This is my second review because I can only have so many reviews on a single account. This is my second review, because I originally wrote to say how awesome another employee was, but this time, I'm writing about Preston in the parts department! He was awesome, professional, and extremely forthright with great advice, which is exactly what I needed. Guys like him are why I will always buy Toyota.
THANK YOU GUYS SO MUCH FOR FLASHING OUR 23 HIGHLANDER!! After west herr refused to fix it after the 4 times we have been there!! Definitely will be returning customers!!!!
Quality work, work done on stated time frame,clean shop polite staff.
I purchased a Rav4 Hybrid from Hoselton last week and worked with Jake Hughes as my sales rep. The experience from the initial meeting was phenomenal, and Jake was a pleasure to work with every step of the way. Jake was helpful in looking at multiple options, and ensured that I was getting the vehicle I wanted. The purchasing process was seamless, with Jake making sure that he and the entire team there was communicative and brought me through each step. This is the kind of place you want to go, with a sales team that is customer-first. I would ...
Their parts department is top notch with excellent customer service. Shout out to Jason for being the man! He provided awesome customer care for my car questions and needs!
I recently purchased a Rav4 from here and worked with Jake as my sales person. My whole experience was excellent from the time I came in in August to get on a waiting list to actually picking up the exact vehicle I wanted. Jake happily answered any questions I had leading up to my purchase and is still available after to answer any follow-up questions. I'd highly recommend the sales team at Hoselton Toyota.
I went in with my parents on Saturday to test drive some new cars. This is my first car purchase on my own and I had a lot of questions. Jake was thorough in answering them and happy to let me try out any car I’d like and made the process very simple. I look forward to working with this dealership again in the future!
Everyone at Hoselton Toyota has been courteous, helpful and willing to take the time to answer any of my questions no matter how trivial they might seem to someone else. I especially liked working with Hunter my sales rep. He is patient and friendly. He will have a bright future ahead of him with the great attitude he has. I will definitely be doing business with them again.
Thank you Jake H. for making the leasing experience easy! This is the second car I've worked with Jake on. Each time was great!
I had a good experience with my new car purchase in Hoselton.Jake Hughes was good and helpful during the purchase process. I would recommend Hoselton to others for their car needs.
Jake H., at Hoselton Toyota, went above and beyond to find myself, and my daughter, the exact cars we were looking for. He continued working with us to get us the lowest payment possible, beating out other dealers in the area. If you’re ever looking for a car, I would highly recommend Jake H. Definitely an amazing car buying experience!
Buying a car from you is never a hassle thanks to the great Alan Morris who provided us with the sixth Toyota! Great kid!!
Great deals thank you.
Our experience with Hoselton Toyota was amazing due to their high quality cars and our salesperson Kody! Kody made buying a new car such a positive experience due to his knowledge of their products, his professionalism, and friendly attitude! We will definitely recommend him to our family and friends!
Really great experience in helping us with options at the end of our lease. No pressure and amazing service. It was pleasant and nice, and very helpful. We have been customers for over 15 years and will continue to do so.
I had a tough relocation from another country and tried to finance a car which wasn't an option. Dan was helping me all the way and was very patient with me, trying to lock the car I wanted on my name as soon as possible while I was trying to figure out my finances. It took a while. He helped with insurance, was patient with my ever-changing schedule and was always accessible whenever I needed new information. Great helpful and non-judgemental service.
Thank you so much for your good service
I had a great experience working with everyone here at Hoselton. I highly recommend finding your next vehicle here, I know I will be. I think their prices are fair and the quality of what is on their lot was up to my standards completely. They were amazing from the start to the finish and followed up with me after my purchase.
My whole “infotainment” system seemed to be failing. I went in and Costomer service set me up with Rosiq. He was great. He got in the car and gave me a whole refresher course. This was guite feat as I’m a 77 yo woman with some memory issues. He was so patient. He encouraged me to stop any time I have a problem. You are very fortunate to have such a fine representative for your business. Thank you Rosiq!
We had a great experience buying our new Toyota Camry. Our salesman, Hunter, was helpful and friendly; we would definitely buy another car here!😊
Great team of committed professionals, who work efficiently to provide quality service.
Austen Fee is top notch and the best car salesman I’ve ever dealt with.
The Best Customer Service! Josh and Mark so kind and helpful. Thank you
I live out of state and my check engine light came on while in Rochester. Josh was wonderful to quickly get my car fixed and taken care of. Excellent customer service and great work by the technicians.
Everyone has been super helpful and kind. I had a great car buying experience, Bredt has been very attentive with any questions I’ve had. Thank you for my new RAV4 and a great experience!
They take care of business!
Salesman was professional,. Answered my questions, provided me with options. Did not pressure me at all. Pleasant as well.
The people were professional and understanding, of me coming in without an appt. They squeezed me in thier rotation of others with an appt, and inspected my car in a timely matter. Thank you Hoselton. I'm definitely buying my next car there, thank you again.
They always do an excellent job!
My sales person was Manny. He made my car buying experience effortless. You could tell he wasn’t about just selling me a car. He actually cared and made feel very comfortable in my decision.
The sliding door cable on my 2017 Sienna broke. It is imperative that my doors work as I have my grandchildren in car seats and needed a repair in a timely fashion. The process was seamless. The service dept. got me in in three days, They diagnosed the issue and within 30 minutes told me what they needed to do, how long it would take and best of allthe part in stock so they were able to fix it that morning. I am so grateful for the professional manner in which I was taken care. Thank you Service Department.
The salesman was very pleasant and not pushy. The lease rates were too high for us to lease at this time. That is the only reason we did not least a vehicle with Hoselton
We spent time with Austen getting information about a few vehicles we were considering. There was zero pressure-- instead it was informative and helpful so that we could understand the options and vehicle availability. We really appreciated his help!
Had to have my vehicle inspected. Also other services
Very professional. Nice to deal with an experienced and knowledgeable sales person.
Salesman was cordial and very informative when buying a new vehicle.
We met with Jill McWilliams as she was highly recommended by 2 friends who have purchased their cars through her. We are just beginning our search for a Rav hybrid. We are looking forward to finding our 4th Toyota that we have purchased at Hoselton.
Steve was very helpful when buying our lease. President all of our options and explained all of the extras. Which we took advantage of.
Friendly staff and relatively quick service. Cheaper than another dealer that we got a quote from and got the appt faster by just driving out of the city a bit. Highly recommend if you need a repair in a rush.
I was visiting family in the area and had trouble with my aging 2011 4Runner, Hoselton toyota addressed the problem and had my truck up and running in a day. All the staff I interacted with were excellent and they are great, as has been my experience at every other toyota dealer. If I lived in the area I would certainly purchase a vehicle from them.
Matt, Carlos and Trevor: Red 2015 Tacoma. Thank you all for taking care of me. I needed 2 new front tires. Transmission line needed replacing. Both front brakes replaced: new calipers, pads and rotors. Carlos had trouble getting the pins out and needed the truck overnight. Matt & Trevor got me a loaner for no charge! Thanks so much guys, you made my night! The next morning it was done. Your service and professionalism is impeccable! Merry Christmas to you and your family!
Extremely professional. Excellent customer service Very satisfied
This was our third time purchasing a Toyota from Hoselton and we have had a wonderful experience all three times. The employees here are all welcoming, friendly and very knowledgeable. Buying a new car has been a stressful event in the past but visiting and buying from Hoselton was completely stress free for our family. This dealership excels at providing a great customer experience. The service department is the best around too. I completely trust Hoselton to handle all of our car needs. We won’t go anywhere else!
Great experience from beginning to car received! Our salesman (Phil) explained everything about ordering our new vehicle, kept us closely in the loop as far as delivery date, and answered all our questions. He was no-pressure and we felt confident buying through Hoselton as Phil checked in with us frequently to let us know that status of our purchase. Very happy overall and would recommend to all my friends and family.
Excellent service and vehicles
Excellent experience dealing with Gwen & James. All my questions were answered & needs were met. Thanks
First time at this dealership and I can say everyone was great and the process was smooth. Couldn't have been happier with both Don and Jill.
We purchased our Venza Hybrid from Jill. What an outstanding individual. Very attentive to our needs and answered all questions. The purchase process could not have been better. This is an outstanding dealership and I will recommend to all my friends.
Great experience financing my Tacoma with Hoselton.
NYS Inspection - in and out in less than an hour
This was the easiest dealership I have worked with, Kody was efficient but also made sure that everything was covered at the best price in town and I got the exact vehicle I wanted. I recommended anyone to go see kody
Hoselton Toyota did an outstanding job landing a 22 Rav4 Prime SE - from deposit in March to delivery in September JJ Santiago (sales) kept me informed about my place in the queue and estimated delivery date all along. Met/exceeded expectations. Love the car, amazing Toyota Prime tech!
Clean building & bathroom. Nice sales people. Not high pressure.
They have been the best dealer to work with. From sales to service.
Salute. I'll ALWAYS remain a long-term loyal customer (since 2010). Primarily bc I'm valued and well taken care of no matter any issue associated. The scheduling staff in Nissan Service are WONDERFUL, exhibiting what I coined as the three p's: PATIENCE, PROFESSIONALISM & pleasant. WILLING to do what they can to accommodate any request made. Treating it with respect and urgency. Bravo to Nissan Service Dept as well. Upon continuly losing air in 1 of my new tires on my 2024 Nissan, I called Hoselton for an appt & they took me in the SAME day. It was repaired after ...
I went here to return my lease and the staff was super friendly, efficient, and easy going. Definitely the Nissan to go to in the area!
As a senior citizen and never having negotiated leasing a vehicle before, Harry Smith lead me through the process with courtesy and patience. I could not have asked for a more knowledgeable Sales Associate and I love my new car!
Would recommend Hoselton Nissan time and time again over any other place in town. I felt respected as a woman, I felt listened to, and I appreciated the communication via text messages videos, phone calls, and paper print outs. They have a top quality service department, attentive and hospitable service employees, and the technology to service my car forever.
Nissan was absolutely amazing at helping me find a car that fit my budget and had characteristics I wanted! Billy was absolutely phenomenal in the whole process! It was my first time buying a car and he made the whole process smooth!!
Tim Lippa is the best salesperson at Hoselton! My whole family loves him!
The customer service was great. Bill and the Finance manager made the process easy. I bought the car I was looking with low mileage. Thank you.
My salesman ,Harry Smith was exceptional and very responsive to explain everything regarding my lease purchase of a nissan Rogue,I highly recommend him .
Excellent service experience with my Nissan Rouge!
Great experience working with Bill - very helpful for getting our first car together!
Craig is a great sales person and he is the main reason we continue our business with hoselton Nissan. He is extremely helpful and honest when considering your next vehicle and is extremely helpful. Our family has leased over 5 vehicles through him and will continue. Thanks so much Craig for everything!
We had a great experience at Hoselton Nissan thanks to Craig Holmes! Craig worked hard to get us top-dollar for our trade. He made the whole process smooth and easy. We’ll definitely buy our next vehicle from Craig!
We have leased 8 vehicles from Hoselton. The first two were Toyotas, the rest were Nissans. That includes a Rogue in June, 2024 and a Murano that will be picked up on 8/13. Our salesman through all of the leases has been Tim Lippa. Tim, followed by the service departments for both brands, are assets to the Hoselton Auto Mall. There are many options available to us but no need to go anywhere else when you already have the best experience with such a consequential purchase.
We have been dealing with the Hoselton Nissan Leasing program for quite a few years! Our sales rep ..Tim Lippa has been a great asset in helping us. Tim goes above and beyond to make sure his customers are satisfied!
Gwen Z was knowledgeable, prepared and so helpful as I went through the process of buying a car after 10 years with the old one. From the greeters to the finance folks, I was treated well and never pressured. Love the car I got and appreciate the wonderful team at Hoselton.
Once again, Hoselton Nissan is the BEST. They live up to their promise of treating you like family. Tim Lippa always goes above and beyond to take care of his clients in any way he can. Thank you, Tim!
Quick, easy - Love my Nissans
Craig Holmes has to be the best salesman I have ever dealt with! He’s honest, caring and very informative. Highly recommend asking for him if you’re shopping for a Nissan- he won’t steer you wrong! 😉😃
I did a LOT of research for my purchase before going to Hoselton. I sent out at least a 1/2 dozen emails asking for quotes. Dave Rogers at Hoselton got back to me with the best one. When I came in I met Craig Holmes, who arranged a test drive. Afterwards, I was pleased with the vehicle and negotiations were smooth and non-confrontational. We settled on a price that I was happy with and took delivery a few short days later. Craig was great to talk to and work with. Dave Amico in the finance department was pleasant to work with ...
I would give 10 stars if I could. I cannot say enough about the amazing service and the willingness to go above and way beyond to make sure my van door was fixed for a very heavy delivery weekend. I have been to other dealerships and I have never been treated so well. Have my business for life.
Craig Holmes was excellent to work with and created a deal that made me feel like a valued customer.
Customer service was excellent!
Gwen at Hoselton Nissan helped me get out of an expensive car payment in a time of need, she was very knowledgeable and helpful. I’m very grateful for the understanding of my situation and for making it happen in such short notice. Will definitely be back in the future when I’m ready for a new car and I highly recommend her and Hoselton. Thank you so much Gwen!
Always good service on time for appointments fair prices friendly faces at the desk
Very pleased with the service department of Hoselton Nissan! They were able to quickly remedy problems with my car that Vision Nissan was not able to fix or that Vision fixed incorrectly. Even though Hoselton is further from my home, they will be the go-to for all my Nissan warranty & recall needs.
The folks at Hoselton Nissan continue to do a great job on my vehicles. They are professional, extremely competent, and very friendly.
From the second I pulled up to the completion of the service, everybody was very friendly, professional, and helpful.
Had a great experience. Professional, patient and experienced team willing to go the extra mile to work for what you need. Will be going back in three years for returned business after my lease is up! Thank you Melissa, Joe and Kody!
Bill Bolia was fantastic to work with. He's such an asset to Hoselton. He made me feel comfortable and wasn't pushy. I appreciated that he treated me professionally.
Craig was very helpful in explaining all my options. I was able to quickly and easily get in a new car without a higher monthly payment than my last car.
I made an appointment online but when I got to the shop they didn't have me on the schedule. Brian said no problem and got me in. Brian is my favorite person to work with. He takes the time to listen and helps in anyway he can. My experience at Nissan is always good and I really like the little things they do, like filling my windshield wiper fluid when its low.
I brought my car in because I heard a sound and it had sort of wobbled like it had a flat. They weren’t able to replicate the wobble but were able to determine that the sound was the brakes. I unfortunately for my wallet had to replace the brakes and do some other work but at least I know now that everything is all set with my car. Brian was very helpful with breaking all of the pricing down and gave recommendations as to what was necessary, if I didn’t want to do it all at once, which ...
A+ service Was in and out with no problems.
Diagnosed the problem and fixed it the first time
The shopping and buying experience at Hoselton Nissan is one of the better ones I've had at a dealer. Our salesman Craig was very knowledgeable about the car we were interested in, and helped us make a good final decision about leasing an end-of-year 2023 Rogue. The car had to be sent out for an aftermarket addition and it was ready in 2 days. Financing was a breeze and as-promised. Overall, I recommend Hoselton dealership, Nissan in particular, and Craig especially.
We had the best experience leasing a new car from Hoselton Nissan. With Craig as our guide, it was an easy and smooth purchase. We couldn't have asked for a more professional and yet, down to earth salesperson, as Craig. Thank you!! Michael & Carol Weber, Pittsford, NY
This was my first time interacting with Hoselton Nissan. I would highly recommend them and plan to use them again when my car needs attention! My car died this week and I needed it towed to the closest dealership. They were very willing to take my vehicle and communicated with me through the entire process. I didn’t want any work done that I couldn’t afford. They called me after the inspection of my vehicle and informed me what needed to be done. I was only able to afford a portion of the needed repairs and they were very ...
I found the entire team very genuine and interested in finding solutions based on my car's reality. Good job Hoselton. Glad I stay closer to home for service to my Nissan.
Everyone was friendly, helpful and knowledgable
Dan Schmitt is.the oly reason I buy from Hoselton. He has a custoomer for life! He knows what I want and is extremely personable. I have leased a Frontier in the past and just purchased another. He is f'n AMAZING!
Intended to purchase slightly used Sentra - found the best value in new. Sales team (Patrick, Mickey, Dave, and others!) were incredibly helpful.
Brian Gilman is an exceptional service advisor. Professional, courteous, and extremely handsome. Will be back
Unfortunately, the problem with my sonar wasn't able to be identified with testing. But Ryan was able to arrange for my warranty to pay for an identified issue. They were also able to complete the work and replace my rear brakes and rotors.
Needed to get an oil change and some recall work done.
I brought my Sentra in for an oil leak. Not only was I surprised at it being an easy fix, Ryan looked over EVERYTHING. He also stayed in contact and updated me. I was able to get an estimate for future work. I did not expect that level of service and I'll definitely come back.
Craig Holmes was fantastic! Knowledgeable, easy to work with and patient. Would absolutely recommend him!
Craig was great. He was very patient and answered every question we had. Since we leased the vehicle we have reached out to Craig and he promptly got back to us and walked us through a couple of settings we did not understand.
(Translated by Google) The seller was so clear with everything explained, courteous and very attentive, he was very professional, that's all. (Original) El vendedor Es fue tan claro con todo lo explicado, cortés y muy atento , fue muy profesional es todo
Extremely satisfied. Great service and hospitality from a courteous sales agent Eduardo Mello
I was very impressed from start to finish and I have every intention to utilize the service department again. I’m also hoping to have a similar experience with the sales department. I’m a person who looks for quality service ahead of every thing. The service department has sold me on Hoselton. I haven’t had a dealer I’ve had confidence in for almost 10 years.
I had my N.Y.S. inspection done and passed with flying colors. However, they said my filter was dirty and needed changing. o i had it changed. The whole experience took a little over an and cost less than $159. I was satisfied with the experience.
I sold them my car today and it was one of the best experiences I've ever had at a car dealership. Gwynn explained the process, made an offer and I had a check in hand in less than 15 minutes. I left feeling so impressed that I will definitely visit when I am in the market for a new vehicle again. Thank you Gwynn.
My lease was expiring my Nissan Rogue. I have leased Rogue’s since 2011. The dealership that I have used for years was bought out by a different company. I was unhappy with their customer service this time, so I went to Hoselton. What a different experience. My sales person Ed was a joy to work with. The staff at Hoselton were professional, knowledgeable and helpful. We reviewed all of my options and made the deal. I would highly recommend this dealership to anyone looking for a vehicle.
All the guys are the best at Hoselton Nissan
My appointment was for a NYS Inspection. When I arrived, the Service Tech informed me that there was an active recall for my vehicle as well, a software update, and that they could do this additional unplanned service action for me while I waited. I appreciate that Hoselton is on top of what actions might be needed for my car, keeps me aware of such actions, and is proactive about performing them when needed. One of the many reasons why I do all of my auto business with Hoselton!
Prompt courteous service
Billy Bolia at Hoselton Nissan was absolutely amazing to work with and a true professional! 10/10 I will recommend to all of my friends and family!
Very relaxing.
The best service team anywhere. The work is always done to perfection and my car runs like a top. Plus they are all just so friendly and supportive there. Barbara Decker
The gentlemen in the service department were friendly and helpful. I had brought my Pathfinder in for an oil change and a tire rotation. A cover where fog lights would go fell out and I asked if they could get it back in or take the one off the other side so it would look symmetrical. When all was completed, Brian let me know they had gotten it back in but let me know tabs on it were broken so if it fell off again, they would have to order one. It was nice he explained it all and did ...
Consistent with my previous experiences & satisfied, positive dealership
Got my car traded in and left with a new lease same day. Exactly what I was hoping for.
Great customer service! Please, ask for Melissa. She’s awesome
Easy, clear, friendly, knowledgeable. Great experience all around.
Customer service employees were friendly ! The car went in for an oil change and was completed in a timely fashion. I’m very satisfied. Will be returning in the new year for more service on my vehicle.
Go Bills!!!
Had an inspection
Look up Tim Lippa
I think the price for labor is ridiculous
Scheduled work completed on time - received s maintenance checklist which. I really appreciated - excellent staff!
I bought a new car today friendly people great price.
Craig Holmes is my sales guy, and my families sales guy. He goes above and beyond and is tremendous in advocating for what works best for his customers.
Second time going to them after the amazing job they did with my car the first time. Now I’ll never go anywhere else! Very professional and kind staff and are very time efficient and informative.
I had a great experience purchasing my new 2019 Nissan Rogue S. My salesperson, Cardell Bouie, Jr. was very knowledgeable and helpful. I have been a loyal customer of Nissan for many many years and have had great success with my Nissan cars.
This is my second Truck purchase from Joe Terzo. He was great to work with and I would highly recommend him to anyone looking for a new Chevy!
Lucky enough to get a salesman named Mike Tyson very nice young man didn't play any games he was personable and very professional and no bogus fees. You should train other salesman with his method and they would get a lot more sales. I tried East Syracuse Chevrolet but the salesman I got there was very hardcore and I would try to xxxx the customer for every dime he could.
The folks at Hoselton are great! They listen to what the customer wants and go out of their way to help the customer be successful.
I came to Hoselton Chevrolet to lease my first car and I couldn't be happier. I was initially apprehensive about the process but David made everything so easy and he was constantly reassuring me along the way, answering any questions that I had. David was not only patient with me as I asked to test drive several cars, but he was also very professional. Not to mention, he worked outside of his regular work schedule to stay with me throughout the process. I was in and out with my new 2018 Chevy Equinox the same day, which was super convenient ...
The salesman listened to what we wanted to buy. Bought a Chevy Teraverse and are very happy with it.We would go back and buy from them.
had a problem when I was leaving for vacation that had been planned for a long time, when I called the service manager Mike Hueston who was very helpful and got the car fixed and got my family on the road. I have had great expeirences with this service dept and give them all the praise they deserve. The customer lounge is the best around.
Hoselton offers extraordinary customer care and always and in all respects exceeding my expectations. Unlike in many other dealerships, Hoselton mechanics and service staff are true professionals. They convinced me many times about the quality of their work. I always leave with peace of mind.
When I first arrived, I had no intention of buying, only of looking. First Rob came out and asked if I was being helped; I told him I just wanted to look, but if I needed help, I'd ask him. Then Drew came up to me, and I told him I already had someone I was working with. Little did I know he was the president of the company! Rob, the sales manager, hooked me up with Glenn, who was fantastic. He set up all the electronics in my car, so I drive away able to use everything. So ...
My younger brother totalled his car and was devastated. Since he is young, a lot of dealerships we went to tried to take advantage of him. When we went to Hoselton Jeff was very sympathetic, patient, extremely knowledgeable, easy going and all around really nice. Working with him was easy and fun. I would definitely recommend Hoselton and Jeff Thompson to anyone looking to buy a chevy.
I have always been happy and satisfied by the service I have received at Hoselton's. Chris has helped me on many occasions. I have been dealing with Hoselton's for many years.
We've purchased our last two cars from Hoselton's Auto Mall. They are always efficient and polite when we deal with them. Glenn Morse just adds credence to the previous statement. I don't think Hoselton's would hire anyone who wasn't a top notch individual. Being treated this way means a lot to my wife and me.
I really enjoyed my buying experience at Hoselton's in Fairport. They presented the vehicle, my incentives, costs, payment and said it was good til the end of he month. There was NO PRESSURE to buy anything and my time was not wasted with an employee running back and forth to some "secret" meeting with the "boss". In and out in less than 2 hours with a purchase!! Will definitely return to get my next car here.
I had a very good experience. Brain was very informative, and knowledgeable. My truck was ready from service on time, looking great. A good price was arrived at with out a lot of hassle. Looking forward to winning the Camaro Convertible!
My first repeat dealer on a new car and well worth it. All were very customer oriented, well prepared and patient with this senior. I feel good about recommending Hoselton to my friends and family. Bill Krieg
we have purchased 4 auto's from hoselton and terry perrault over the past two years and always the same treatment. GREAT JOB , keep up the good work.
I was looking to see if it was possible to lower my car payment and also get a larger vehicle. I was driving a 2010 Kia Forte sx which was the 6 speed manual. It had decent leg room for a compact sedan. I knew the only shot I had for lowering my payment was to either have thousands down to eat up negative equity I had in my car or to get a car that offered a big rebate. I had been doing a lot of research on both the Chevy Malibu and the Kia Optima. The chevy clearly had the ...
Great overall experience for obtaining a lease. Brian was great as well and we were well informed during the whole process. keep up the good work!
I was in desperate need of a new truck. Had received an incentive from GM,from my GM credit card. After some online research and putting my request "out to bid" Hoselton came back with the best offer. My local dealerships came back with sticker prices or didn't contact me at all. After making an appointment and test driving a similar truck, we finally came back with a great deal. The only drawback was that since I needed a Silverado 1500 Extended cab with a long bed it was a difficult truck to find. The original color that ...
I had an EXCELLENT experience at Hoselton when I leased a 2011 Chevy Cruze. First time I ever enjoyed the experience of buying a new vehicle. I was definitely an online customer [did a great deal of personal research on the Web, read many reviews and consumer articles, extensively used Chevrolet website where buyers can build their cars, then request quotes from area dealers]. This led to a series of e-mails with nearly all Monroe County Chevy dealers. All sent an initial message stating that someone would follow up shortly - however sometimes THAT message was the first, last and only ...
I am very happy to be leasing a 2011 Chevy Cruze from Hoselton's. I started out thinking I would buy a pre-owned vehicle because I thought that would be what I could afford. However, the salesman, Doug Michie, showed me how easy it would be to lease a car, and for less than my previous car payments. Hoselton's offers several "perks" along with the lease. They are great! Doug took a lot of time with me and let me test-drive both a Cruze and a Toyota Corolla before I made a final decision. I appreciated that he ...
Good dealer
I had an excellent experience buying a RAV4 from Salesman Hunter Wyand. I was looking for a hard to find new RAV4 Hybrid XLE Premium with luxury packages. I hadn't found it anywhere in driving distance given Toyota's allocation system. So I contacted Hunter to see if he could help, having bought a Camry from him for my wife last year. I told him I wasn't in a hurry, since my old car still runs, so if he wanted he could have some time to watch Toyota allocations the next few months for what I'm looking ...
Harry was very informative and helpful when helping purchase a new car. He established what our driving needs were then laid out all our options for us with great detail. I had a great experience at Hoselton Nissan. Very professional and courteous service.
I was browsing cars to see what was out there I came across a 2024 GR 86 I booked an appointment through Robin and looked at the car the next day Jon Granger is whom I dealt with and this was the best car buying experience I have ever dealt with, stress free, pain free, zero pressure I did purchase the car and highly recommend them
Great interaction with Gwen with regards to the purchase /sale of a vehicle . The process was seamless
I had a real good experience here with my first time leasing a car! I worked with Craig and he wasn’t pushy, seemed to really care more about helping us. And we got a new TV so that was a bonus!
Thank you sooo much to Patrick DiFlorio!! I had the best experience! I went in at 11:30 this morning and drove off the lot by the evening with a brand new car!! I am so beyond thankful for all his hard work!! He was super professional, helpful, kind, caring, and went out of his way to make sure I was able to get into a new car, and the one I wanted!! If you need a new car, Patrick is the person to go to!!
Manny got us our 2018 Highlander in under an hour. Friendly service. Excellent experience! Thanks Manny and Hoselton!
Bought a new truck today and I had dealt with Joe Terzo today who is a salesman. He was very professional and got me a great deal on my trade in and got me a great deal on my new vehicle! Highly recommend seeing Joe if your looking to visit this dealership
Good service, easy to work with. Love their video inspection they send when working on your car.
Great online experience! I ordered a vehicle on a Saturday night and first thing Monday they contacted me for the rest of the information and got my order moving along. ThX!!!
Great purchase experience!!
In the day and age of these corporation owned franchises it is nice to still have some family owned businesses around.
Dave the Wholesale parts delivery guy has been top-notch going on 25 years. I’m pretty sure he’s been there longer. Give old Dave a slap on the back for me.
I walked in the door Billy B. asked how he could help me today, I explained what I needed and he and Dave C. immediately worked together with me AND for me...this team of guys worked patiently for 2.5 hrs making sure they got the vehicle and payment that worked for me. I highly recommend this dealership. Their customer service was outstanding. Thank you !
Can't say enough about this dealership.. Steve, Joe, Geoff, Molly.... (and the gentleman that looks just like Dion Dawkins!)...so incredibly HUMBLE people. Quick, on point, to the point! That's what I like....none of that game play.... I traded in my car, upgraded to another fabulous vehicle...(omg, it's gorgeous!) Got the deal secured in less than 24 hours, all with a smile on both sides....and ALL on the phone, yes! I took that leap!!!🫣😂 I drove about 2 hours away for this current vehicle, and I'll GLADLY do it again when I'm ready for ...
Stopped in on a Monday to test drive a couple vehicles and the salesmen who helped us (Owens at Toyota and Evan at Chevy) couldn't have been nicer. We never felt pressured or uncomfortable about just looking and learning, and they encouraged us to take as much time as we wanted in getting to know each vehicle. Ultimately we went with a different brand, but I would highly recommend Hoselton as a place to go.
I have to say, these folks are great. I helped my dad buy his first new car there over 20 years ago, and they treated him like the gentleman he was. My family has purchased multiple new vehicles since, and zero complaints. I bought a Grand Highlander a couple months ago, which we absolutely love by the way. There was a minor issue and after contacting Hoselton Toyota, it was addressed immediately. I am not an easy consumer to pleas, If you are in the market for a new vehicle, and buy from a different dealer, and have issues, you get ...
Very comfortable, no pressure, understanding, just all around a great experience.
Brian J Gilman was excellent! He texted me with updates! My Nissan rogue was done in the amount of time promised. I was happy to take the shuttle from my home too. Excellent, I will be returning to Nissan hoselton. Mj Mathew
The guy’s were great to deal with. A fair offer was made as I was trading in 2 vehicles at once. We were able purchase our new vehicle for a reasonable price. What impressed me the most was I jokingly said “ where is my swag ?” You got a 2 for one deal and I don’t even get a pen? They promised to mail me a hat. It arrived as promised. It is a small thing I know, but they made good on their word. We traveled from Buffalo to purchase this vehicle and would do it again.
I want to let everyone know if your looking to buy a car, you must see Gwen Zannie. Sheade the whole experience nice and simple and was a pleasure to work with and went above and beyond. Thank you again Gwen.
Terrific!! Amazing staff.
Joe Terzo is more than helpful! My husband and I highly recommend Joe to anyone in need of a vehicle! Our experience with Joe and the whole crew at Hoselton is always seamless and we drive out happy every time!
Had vehicle i went to see Great follow thru
Very helpful. Considerate of my needs and wants.went out of their way to get me what I wanted and price.
I despise car dealerships and salesmen. I have bought 2 cars and leased 3 cars through West Herr Toyota and felt disrespected, gaslighted, pressured and basically lied to. Spoke to the owner of WH and feel apple doesn't fall far from the tree. Called Hoselton to buy out my car loan- LOVE MY TOYOTA RAV 4!!!- Wonderful experience. Michael Derks made the experience easy. No pressure, no second room to view a video and pressured into buying warranties and sprays I don't need or want. In and out in less than 45 minutes and now I own my Rav 4!! First time ...
It was a good experience as the employees were friendly and sales consultant Jill McWillians was exceptional in her ability to explain and provide a prospect with needed answers.
Great service
Very helpful in solving a problem I had. Worked with Matt Earnst who was personable and good to work with.. Hoselton used cars offers 6 months of their own guarantee for their own used cars. I have never had that great of a guarantee from any used car dealer.
Our sales consultant Bredt McSorley was extremely professional, informative and went out of his way to answer our questions. We would rank him at the top of our list of auto sales consultants we have dealt with over some 62 years of purchasing over 37 vehicles.
Steve D is the best! Ask for Steve!! Very helpful very patient & punctual. I love my car thanks Hoselton !
I was very happy with the service with my altima, Nissan. And very friendly at the service area. And very friendly at the sales area. Keep up the good work Mr. Bill. I will recommend anybody to get the car at Nissan At Houston dealership. Thank you Mr. Bill
I bought my Nissan Rogue three years ago and I’m super pleased. I have never seen this magnitude of professionalism, honesty, no hassle in buying, service repairs in all my 60 plus years. I will never go anywhere else but Hoselton. I love everything about this dealership!!!
I met last Wednesday 2/7/24 with Chris Cammarata in regards to purchasing a new Toyota vehicle. He spent 3 hours with me and thoroughly answered all my questions. Very courtious and no high pressure. I'm undecided on purchasing a new vehicle but his assistance will help in my decision. I appreciate his help.
Excellent service with the sales team
Looked at many cars but no salesman approached us.
The insurance group are awesome. Molly, Shelly and Riley! Ihad them since 2017 and never felt they were steering me wrong.
It is good place to visit the vehicle!
I am really impressed by the professionals at this group. I have been searching for a car that was in my budget, very sturdy and well maintained, used. Craig Holmes Assisted me out of Nissan and helped me to secure what I came in inquiring about. It was really a wonderful experience. All of the people he helped me meet were respectful, direct, and helpful. He is truly one of a kind in sales.
A lot of different brands to choose from.
Friendly working on a car deal. Lots of cars 😉
Sales man was great, the whole place was great except the men that cleans the car they had to we do it.
Good people
Bought a vehicle working with Jake Hughes. Wait list was a year long, but like clockwork they got in touch with us as soon as it was available without us having to reach out. Jake was very personable, and the process was no pressure at all. Would definitely purchase another vehicle here again!
Always have a great experience. Email updates when it’s time to come in to get my car serviced or turn in my lease, transparent buying/leasing experience, feel very comfortable with them servicing my car they explain things very clearly.
We are very pleased working with Dan Schmitt,our salesman at Nissan. He kept us informed with our options. He was able to obtain the vehicle we were interested in. It was a pleasure working with Dan.
Great experience with the lease. Craig Holmes is a rock star salesman. Helpful, precise, and covered all the details. I would highly suggest Hoselton Nissan and their team. Al Karnas
Great customer Service. JJ explained everything in easy way to understand. He gave us good advices. He was very patient and listen our concerns. And he is funny! He made us laugh! We will seem him in couple of month for good deal again!!
Craig at Hoselton Nissan was absolutely amazing. He made the process of buying a new car easy. Craig was responsive & helpful when we needed to find a new car for a young driver. I would recommend Craig & Hoselton to anyone in the market for a new vehicle!
Our sales consultant Craig Holmes was very nice and professional We will go back to him for our next car!!
Great sales people! Very willing to help!
Went here with my wife and we worked with Patrick. It was a very pleasant experience Patrick is a very patient and understanding salesman. We had 1000 questions and he answered all of them. This was a big deal for us and we did not feel presurred at all. The car had a small Crack in the window and it wasn't able to be fixed immediately because the person they use was on vacation and he assured me it would be taken care of. A couple of weeks passed and I completely forgot about and Patrick writes me out of ...
They were very helpful assisting me with everything I needed to know to make an informed purchase.
Renewed confidence in the service department, would be skeptical to work with pre-owned sales team in the future or perhaps business as a whole. ——— I don’t love how my situation was handled by the sales team given that I had very low confidence in a car dealership that would sell me a vehicle which would need almost $10,000 dollars in repairs within the first 8 months and be appraised for $4,000 after being sold to me for $13,200. I was offered to still be liable for the remaining $6,000 loan while I tackle another vehicle loan to “get out of” my situation. Then after ...
I bought a used traverse from Manny and he couldn’t have made the process any easier. You can tell that Hoselton takes Customer Service serious through the way Manny handles his customers. Make sure you ask for Manny.
The Hoselton team is very courteous and willing to help you with your auto purchase or lease, making it an enjoyable experience.
I was very pleased with the effort that my salesman, Billy, spent with me. He was very professional..
As always, had a very pleasant experience with the knowledgeable and honest staff at Hoselton Chevrolet.
Ask for Bill.
Very Pleased!! Got there early and left within a few hours with my new car. Everyone was pleasant, and they had refreshments while you wait. Manny is awesome!! I will recommend him to all my friends/family who are looking for new vehicle
The Nissan service department is fantastic. The staff is very helpful and courteous. I would definitely recommend them.
Good service.
The people there are very eager to help. They are also very friendly and knowledgeable.
It was a pleasure to get another car from Hoselton Nissan and especially dealing with Joe Sproule and the sales team. He was very professional, courteous, and knowledgeable. Thank you, and I look forward to dealing with you and the team again in the future!!
Craig Holmes helped me today as he has helped me with my last 3 vehicles. He is extremely knowledgeable and personable to deal with. I would recommend him to anyone looking for a vehicle.
Mr. Bolia was a great listener. He was extremely helpful and patient. I will highly recommend him.
Very nice
