Customer Testimonials
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I was considering a new or used Toyota Highlander and Ava Derks was very knowledgeable, helpful, and patient with my questions. She worked hard, even stayed late to do this. I was happy with the service!
Tom Sedor was 100% from the very start! Tom educated me about the car and made me feel so informed of my purchase! Tom is the best!!!
We ordered our Rav Hybrid in April and Jake kept us updated on its final arrival. Jake and the other staff members made it easy for the final purchase. This is our fourth vehicle from Hoselton. Very pleased with everyone we come in contact with.
TERRIBLE SERVICE DEPARTMENT. I dropped off my 2 month old car on 1/3/24 for a water leak and picked it up 2 days later with two dents on my driver side door jams. Service manager denied immediately without even checking with technicians. After I showed him a photo I took of the interior trims all ripped out on the driver side during service (the 2 dents happen to both be on the driver side…), he offered paintless dent repair but still denied fault, however, the dents are too deep and unfixable through paintless dent repair. They refuse to take responsibility and repair the dents, ... Read More DealerRater - Mar 7, 2024
Jake H., at Hoselton Toyota, went above and beyond to find myself, and my daughter, the exact cars we were looking for. He continued working with us to get us the lowest payment possible, beating out other dealers in the area. If you’re ever looking for a car, I would highly recommend Jake H. Definitely an amazing car buying experience!
Disappoint with the service department for the second time. While the vehicle was still under engine and power train warrantee, I brought in my 2019 Tacoma for service. I have a rattle in the cup holder area that was there since I took delivery, and that the shift lever inside the vehicle was very stiff and very difficult to move at times between park, reverse, drive and back to park. I told Emily, the service advisor it gets worse after the vehicle sits for several days. The rattle takes place when accelerating, at mid to higher speeds.
They checked the neutral ... Read More DealerRater - May 4, 2023
I purchased 6 new Toyotas from Hoselton since 2007. I am satisfied with the vehicle purchase experience. They have over 100 employees and must earn enough to support them so I understand this need.
Whenever I take my car in for service, I always get the list of recommended services. I check their recommendations against the Toyota required maintenance list, they always recommend much more than required. My car sits in the garage all winter and doesn't meet the severe duty category.
One time they recommended a battery maintenance service for $95!
I will keep going to Hoselton since I believe they are ... Read More DealerRater - Jun 13, 2022
Smooth process, great car, great staff. Got my new vehicle sooner than expected, Great Dealership!
I had an issue with my Toyota Sienna maintaining the tire pressure and brought it into Hoselton Toyota for service. They stated that the tire sensor was broken by Dunn Tire and needed to be replaced. I recently had my tires replaced at Dunn Tire and they were laying the blame on them for a broken sensor. Hoselton charged me a bogus and ridiculous diagnostic fee. I had a gut feeling they were wrong and decided to bring it back to Dunn Tire. Dunn Tire was very upset that Hoselton blamed them for doing something they did not do. The ... Read More DealerRater - Oct 31, 2020
Prior to taking my 2019 Rav 4 in for the 15000 mile inspection I notices the tires were very worn. I measured the tires and the front had 4/32 of tread remaining. I managed a service center so i knew the tires should last for 30-50000 miles. We have had the dealership at Marsh Road rotate the tires every 5 thousand miles and had an appointment for the check up today.
As my wife was driving the car up to the appointment I called the dealer and told them of my problem. I asked if there was a manufacturers warranty on the Toya tires on ... Read More DealerRater - Jan 24, 2020
Everything start to finish was more than I anticipated! Would highly recommend this dealership! They had a wonderful selection and every person I spoke with was very knowledgeable.
Informative staff. Very helpful along the way. They were able to get the paperwork done in a timely manner so I could pick up my car at my convenience.
I leased a new 2018 Toyota Highlander and my son leased a new 2018 nissan sentra and we both had good results. No pushy sales people and everyone tried to be of assistance whenever we asked. My daughter came in the next month and bought a used 2017 altima and this has been a good car. The sales staff was great on this as well. After only having the highlander for two months we bumped a curb and punctured the right front tire. When we came in to get a new tire it was arranged that we were covered without any cost. This ... Read More DealerRater - Nov 17, 2018
2016 inspection; I was told I need my rear brakes "serviced" (cleaned) on my 2013 Prius, which I declined.
2017 inspection; I'm told I need all new rear brakes including rotors, calipers, pads "because I didn't do the recommended service last year".
I did get the new brakes in order to pass inspection, even though my brakes were performing fine and I was skeptical. I felt like I was being punished for not "behaving" the previous year, and didn't trust the recommendation (demand) being made of me.
2018 inspection; I am told I need my ... Read More DealerRater - Oct 11, 2018
I had an amazing expierence in service they kept me informed and the price was much less expensive than i initially had thought it would be.
The sales team I worked with (Molly and Jason) were amazing. I felt like they listened to what I wanted and did everything they could to help me out.
If you had asked me 3 years ago when I bout my car I would have given them 4 stars. My last 3 years:
Purchased 8/2015: They filled paperwork out wrong and I had to go back to refill out and resign paperwork
Parents backed in to my car (7/2016): Collision left dings in my side door. Said they were there before...
Took for inspection (8/2017): they left my glove box on the floor (my 9 mo pregnant brain didn't realize til I got home.)
Took for tire rotation (3/2018): Told them my car died reversing twice. Also said they filled washer fluid- fluid wasn't filled. ... Read More DealerRater - Mar 27, 2018
My Hoselton Experience was wonderful and I could not have been more pleased. My salesman was Mike Petzing and he was amazing! I definitely will be back!
I tried having some perspective, but it ultimately comes down to bad customer service. I went in a few times throughout dropping off and picking up. I was not acknowledged by an associate until one of the women was done with the person she was helping, and at least told me someone would be with me soon. None of the men acknowledged my presence at any time. When I dropped off my car the two service associates who entered my information were bad-mouthing a young employee, as I stood in front of them. When I picked up my car I ... Read More DealerRater - Dec 26, 2017
We have been dealing with Hoselton Toyota for a number of years and have always appreciated their trustworthy service. We ended up selling our 2012 Camry and leasing a 2017. We are senior senior citizens and like the safety features. Joe Monkelbaan did a great job explaining it all to us. Bob and Margaret Lamberts
I used to like Hoselton. Nick is awesome. But last year I had a sour experience and I won't be coming back.
I came in around an hour before they closed. The salesman would not let me test drive the car, because it was too close to closing. I also emphasized that this car was not exactly what I wanted, but I was interested.
I came back the next day to drive the car. Immediately after we got back, the salesman started paperwork for me to the car, without even asking me! I said I would need more time ... Read More DealerRater - Jul 23, 2017
Bought a car from hoselton in august, it was a great car and a great price. In march (very early for my car to break down within the 7 months I had it) my car broke down I got it towed to hoselton, the service provider told me I needed a new starter motor and it would be $712.00 plus tax mind you I have a 2011 Hyundai sonata I felt that price was way to much, so I declined and found another mechanic that would fix it for half the price and also tow the car to his shop...... hoselton gave me ... Read More DealerRater - Mar 14, 2017
I will never ever buy a car from this establishment again! True definition of Crooks!!! I bought a brand new 2016 and have had nothing but problems! When we call to complain they promise the world until you are face to face. I have contacted an attorney and hope to get resolve this way! Since doing right by the customer is not an option. They treat us like criminals trying to get something free! How about a car with less than 8k miles not run like crap! All over the Internet talks about issues other customers are having with the same ... Read More DealerRater - Dec 28, 2016
We bought our second Toyota and Hoselton remains outstanding from first contact through delivery. Al Morris is a fantastic sales consultant who takes his time explaining all features and set up of each model and trim level. The entire dealership is friendly and attentive.
Hoselton made trading in my lease easy and efficient. There was the usual haggling over price, typical of car sales but I was able to negotiate to the numbers I wanted that work for my budget. They scheduled my first service for me at time of sale and made the paperwork quick and easy to understand. The sales person was friendly and personable.
Worst experience ever:
1. Saturday I called to schedule a service appointment to perform the 2015 airbag inflator module recall on my 2006 Matrix. I called a second time to confirm the part was available, as I had read they were in high demand and many dealers were having a tough time obtaining replacements. I was told there was one in stock and my name was put on it.
2. Monday, the day before my appointment I called to confirm once again, but it was just after the parts department had closed and this service employee could not absolutely say it was available, in ... Read More DealerRater - May 10, 2016
Met with Al Morris to test drive a Scion and a Yaris. He knows his stuff and is extremely GREAT to talk to. I appreciated all the extra information he was able to share and his willingness to help me find the best deal on the car I want. I went to a different Toyota dealer last time. So glad I switched it up this time!!
I have leased and or purchased Toyota trucks from the 3 major Toyota dealers in the Rochester area over the last 10 years and Hoselton is the only one that I have returned to for a second vehicle. My current lease was expiring and when I went to Hoselton the sales staff answered my questions, showed me different options from buying out the lease to looking at new vehicles. They had a good selection of inventory and I ended up with the truck of my dreams.
My car was taken in for a recall and NYS Inspection. I was provided a private shuttle to take me home. The service was excellent.
I purchased a new 2015 Camry XLE from my salesman-David Muir. David was very courteous and professional. He has the best interest in the customer when it comes to car buying. The service department as well was very professional and accommodating. The maintenance interval was performed in a timely manner & the entire service staff was friendly & very accommodating. Mark Broncatello in finance is also very accommodating & professional. This is an "A" class dealership. Highly recommended.
Purchased 2 new Toyotas for myself and my husband, and traded in our current car (same day). David Muir was the sales consultant I worked with, along with sales manager Nick. Very pleased with the transaction and prices. I was able to negotiate a nice price on the 2 new cars and the trade in. They respected me as a female buyer who had done her car model and pricing research, which unfortunately is not always the case at other dealerships. They also appreciated my past dealership loyalty for Toyota purchases and referrals to family members (6 previous sales). I am a faithful ... Read More DealerRater - Mar 8, 2016
I went to Hoselton with not much hope of finding a car I could afford. Kathy Milazzo was excellent at helping every step of the way. I drove away with 2016 Corolla! Very sporty and cute. Thank you so much Kathy!
On the Internet Hoselton listed multiple 2015 Toyota LE Camrys. I sent an electronic inquiry, was contacted very quickly, and I went down immediately. The salesman said they haven't had 2015 for weeks .... But, when I arrived there were no 2015 Camrys. 2016 Camrys were available at a somewhat higher price.
I recently had my truck in for its second alternator. I dealt with Paul in the service department who worked hard to try and take care of me. Because I modified my Toyota (added a second battery and plow) I was told the extended Toyota Care warranty would not cover the repair. Paul explained that if the vehicle was inspected by the extended warranty people it would be an issue. Paul suggested the modification be removed in the event the vehicle was inspected keeping us all free and clear of issues. We agreed on a price and I thought I ... Read More DealerRater - May 1, 2015
DO NOT GO TO HOSELTON! We were haggled for 4 hours going back and forth regarding prices and they kept coming back saying this is the best deal, this is the best deal, etc. We went to a different dealership and they not only beat their price-they crushed it. The customer service is terrible and they are just trying to wheel and deal. The Service Manager hung up on me after having a conversation regarding a deposit refund. All other Toyota dealerships in Rochester are easier to work with than Hoselton!
Kathy great to work with. Happy with purchase. Kathy knew and had available exactly the type car We were interested in when we came in for our appointment. Tom and Jeanne
I had never leased before, and never had a Toyota before, but my boss referred me to this great company and recommended I give them a try. I am now on my 3rd lease and have become a Toyota and a Hoselton fan. When I was looking for a used car for my daughter, after searching through too many used car lots, and getting very discouraged and skeptical, I decided to call my salesperson at Hostelton, Darryl Jones. He helped me weigh the pros and cons of buying used or leasing new and in her case also, leasing was the ... Read More DealerRater - Aug 19, 2014
We have had excellent experiences over the years with Hoselton. My 98 Camry was not purchased there but we used Hoselton for repair services. We purchased our 2006 Toyota Tundra from Kathy Milazzo a few years ago. She is great to work with. We went back to Kathy in our search for another vehicle, explained our driving needs and we decided to lease a Toyota Prius Plug-In with her guidance. The whole process was organized, quick (but not rushed) and painless. Kathy is personable, knows her cars and is thorough with the details involved in the transaction of purchase. I am very ... Read More DealerRater - Jul 3, 2014
Sales experience at Hoselton Toyota was pleasant, straightforward and easy to navigate from vehicle choice to delivery. I would highly recommend Kathy Milazzo as an experienced, knowledgeable sales associate. In addition, I have also been extremely pleased with my interaction with Service Managers at Hoselton. They are also very knowledgeable and pleasant to work with.
We bought a good looking used Nissan Sentra with low mileage from Hoselton Nissan. The next day the car would not start in our driveway. They tried to fix it and when we got it back it would not start the next morning, again. We returned the car and Hoselton Nissan gave a full refund.
Contacted the online service at Hoselton Toyota to discuss leasing a car. Spoke to Mike H. Initially he kept asking when I was going to be available to come out. I told him that I live a long distance away and that I preferred to have the details resolved before coming there. He initially was cordial and helpful. I gave him the cars I was interested in. He called me back but had none of the details about the cars I gave him. He said he would get the specifics and call me back which he did. At this point ... Read More DealerRater - Jan 20, 2014
Roco and his team are always so polite and courteous. The service team gets my vehicle repaired without trying to "sell" me services I do not need or want. The waiting area is very comfortable, bright, and relaxing which makes waiting for your vehicle a great experience. Thank you Hoselton.
I have leased 3 vehicles in a row from this dealer. All 3 were Toyota brand starting with a Camry. Then to a Tacoma and now and most recently a Rav 4. With each vehicle the options and service has gotten better and better. I highly recommend this dealership and do anytime the question arises. The knowledgeable staff has always performed well and with curtious follow up and proffesionalism. When it is time to turn in the lease I have no doubt about the fact that they will be fair. I have been through it twice and was never charged for a few ... Read More DealerRater - Oct 2, 2013
I like Hoselton Toyota Dealership. I purchased my Toyota Venza in 2009 at Hoselton Toyota and I have been using Hoselton dealership for scheduled service checks and inspections for my vehicle ever since. Hoselton team care about their customers and I am very happy to continue to come back to Hoselton Toyota.
I also want to thank Service Manager Zack Goldman, who has been a great help during my visits to Hoselton Toyota and has helped ensure that all the checks went smoothly. Zack is usually personally involved and courteous, also I can trust him - he is very organized and ... Read More DealerRater - Sep 13, 2013
Chris DiGuardi was outstanding! He was professional and went the extra mile with this sale. In addition, there was always an introduction if we needed to speak with an additional person (ex. financial person). The friendliness amongst the entire staff was amazing, even those we did not deal with. It is without hesitation that I would recommend Hoselton Toyota and Chris DiGuardi to future customers!
Our total experience with Hoselton was exceptional! Phil was awesome to work with, very attentive and made it a very pleasant experience.
He made sure that we were totally satisfied with our decision, and went the extra mile to get us what we wanted. He was very down to earth,
yet still very business like. He made us laugh and we felt like we had known him a long time.
Dealing with Sara was another very pleasant experience; she was extremely helpful and great to work with! Sara, Thanks so much for all of your help and the referral of ... Read More DealerRater - Jul 18, 2013
I have been using Hoselton Toyota for service on my 2003 Prius for 5 or 6 years now, and have worked with a number of their service reps. Hoselton has always been very accommodating as far as scheduling appointments and has completed the work in a timely fashion, which is of value to me as I usually wait for my car (although shuttle service is available and I have used it on occasion). One thing I appreciate in particular is that no one at the dealership has ever tried to talk me into having work done on my car that it doesn't ... Read More DealerRater - Jun 2, 2013
Every aspect of service at Hoselton Toyota is exceptional. From the greeter who checks in your vehicle, the service manager who writes the service order to the cashiers who accept payment and release your vehicle, all are friendly, informatiive and co-operative. I have been a customer for many years because of these qualities. Keep up the good work!
This is the second vehicle purchased from Darryl Jones, and he is a pleasure to work with. Knowledgeable, helpful and never pushy. Best dealership I've worked with. I previously purchased a Venza from Darryl, which I loved, and now have a 2013 Avalon which is a joy to own. Great gas mileage, and classy. I get compliments everywhere I go.
Dealing with the sales person Phllip Degrazia was one of the best car buying experiences my wife and I have had in the 11years we have been living in Rochester and we have bought 4 cars in this time period. We came from Long Island and this salesperson and this dealership compares with the type of service we got on Long Island for 30 yrs.When people ask us we tell them this is the place to go this is service that you will feel good about!
The service department is always very well-staffed and extremely friendly. They explain service done and any service issues very well. One of the best service departments that I have ever experienced...
I had recently had a full frame replacement performed on my 2003 Tacoma pickup. Those efforts went extremely well. When I developed a "shimmy" in the vehicle a month later I decided to return to Hoselton because of the excellent service I had received. The problem was a defective universal at the driveshaft rear end fitting. The problem was diagnosed and repaired in very reasonable time.
I have nothing but great things to say about Hoselton Toyota!! Every single employee I have had dealings with has been polite and very helpful. The service department takes the time to answer my questions and makes sure I am satisfied with the service. I love my 2011 RAV4 and recommend the car to all my friends. Most importantly I recommend Hoselton Toyota for the place to purchase a RAV4.
Went to hoselton Toyota for brand new Camry with my friend. Lots of haggling involved. I personally don't have much patience for haggling but sales person and manager seemed to enjoy it. If you are buying a brand new car, go to Dorshel. It turned out that Dorshel had lowest price locally and they don't haggle. My firend at the end bought a car from hoselton after at least a hour of process with the fact that we havent have eaten anything. Otherwise, service seemed decent at hoselton.
The staff at Hoselton were all very polite and helpful. The work they do can be depended on. They were able to finish the job in an expected time with no problems.
I was very impressed with your service reps and especially you shuttle service. I was able to go home and do my thing. When the car was ready the shuttle driver came and picked me up. By the way the shuttle drivers we nice and friendly. Thank you for helping the retired.
I have been impressed with everyone that I have dealt with at Hoselton Toyota, from David Sykut in sales, my service team, the parts people, and John Bailey at the body shop. Everyone has been most helpful and I have gotten honest answers to my questions. This dealership understands the importance of treating their customers well. They even have informational get-togethers for new owners to answer any questions and to cover topics of interest. It was truly not a selling opportunity for the dealer - just a committed effort to ensure the best driving experiences possible for their customers. I ... Read More DealerRater - Feb 14, 2013
Nearly all ratings are 5 because: It is easy to make an on-line service appointment The vehicle is always ready when promised The work is performed correctly the 1st time No work is done unless authorized by me
20 years of experience with Hoselton Toyota. Bought new cars and always go there for service. From the receptionists, to the service writers, to the sales staff, YOU are all GREAT. Being treated like one of the family!! I love to come there; even the coffee is very good.
Friendly efficient and pleasant. The car was ready when expected. The cost for the maintenance was what I expected. I asked for my registration label to be reattached and it was done as expected.
Steve was great to deal with and very knowledgeabel about the car. he always appeared to have our best interests and take into account our needs and wishes. he was not confrontational and made buying the car a pleasant experience. he is a very good salesperson. Even after buying the car he spent lots of time with us to make sure that we were comfortable and happy. we didn't feel that he was selling us a car, but rather showing us different alternatives to meet our needs, allowing us to test drive as many times as we needed to ... Read More DealerRater - Jan 1, 2013
I've always been pleased with the sales and service I have received at Hoselton and look forward to doing business with them again and again.
I just had an oil change and a tire rotation. I had made an appointment to wait for the work to be done. The car was done in under two hours. The staff was pleasant and courteous.I bought my car here six years ago and have always had great service.
This facility is clean, professional, courteous and very attentive to its customers. The girl at the desk was extremely friendly and helpful. The work was completed in a timely manner and the vehicle was well taken care of.
Always great customer service, we have two Toyota vehicles bought from Hoselton and regularly serviced over the past 5 years. Helpful Advisors and great Technicians - every confidence in their professionalism.
This is the 2nd RAV4 purchased from Hoselton; the 1st was serviced by them every 3 months for 10 years and would still be in use if that deer had waited to cross the
road. So of course there was no other choice but to go back to Hoselton and get
another RAV4. That one is in its 2nd year, has its service every 3 months, and I
expect, baring another misguided critter, will be MY car for quite some time. I
"wait" each time I bring the car in - the Service Dept always does its best to do
what ... Read More DealerRater - Dec 13, 2012
Hoselton Toyota has always given us first class service and only suggested things to be done that are needed. They're a no-frills group that continues to improve their product. Good job, and thanks from my wife and me for the comfort and security we enjoy by only choosing Hoselton Toyota to service our Camry.
BUYERS BEWARE!! This dealership is horrible, I would neither refer nor purchase a car here. I spent a total of 6.5 hours in the car driving from Albany NY, all on false pretenses/misrepresentation. Needless to say no sales staff, nor management cared!! Then at the very least you'd think they'd do whatever possible to accommodate the customer! NOT AT THIS DEALERSHIP. I already drive a fairly new 2010 Jeep Wrangler LTD. at which they offered $20000. Well below KBB or any black book etc. I had expected to arrive and view a SUV. I had called in advance to make ... Read More DealerRater - Nov 25, 2012
I purchased my new Toyota Venza 2009 in Hoselton Toyota, Rochester NY. My Venza is a very-very beautiful & great car, so I'm very pleased with my purchase. I also want to thank my Hoselton Toyota Service Manager and Advisor Zack L. Goldman, who has been a tremendous help during my visits to Hoselton Toyota and has helped ensure that all the checks went smoothly. Zack is usually personally involved and designates knowledgeable, skilled and courteous staff I can trust. He is incredibly organized and professional, offering detailed information and great advice about taking care of my Venza. So I’... Read More DealerRater - Nov 4, 2012
They are by far the biggest bunch of liars and thieves we have ever encountered. My vehicle was certified platinum and had more issues with it then ever. The sales associate was rude to me and did not return calls. Stay away from this dealership.
Conor Dwyer is a very professional and knowlegeable young man. within seconds he knew just waht we wanted and went outof his way to make sure everything flowed smoothly. We visited the dealership on a Saturday, and had very little time. He never rushed us and worked hard to accomodate us. By the following Tuesday night we drove away with our new Venza. This is the way car buying should be.
I know that if we have a question or problem I can call Conor and he will be there for us. On a scale of 1-10 he's a ... Read More DealerRater - Jul 19, 2012
This is the 3rd vehicle we have leased from Hoselton with Kathy Milazzo as our salesperson. She is so personable and thorough that we have recommended her to our friends. We really like her. Everyone at the dealership makes you feel very special and takes good care of you. Even the parts mamager installed the mats I bought. I am very pleased with Hoselton and will continue to buy vehicles from them. By the way, the Terms of Use is way too long and I can see why people don't fill this questionaire out.
I was still driving a 2004 Ford with 140,000 miles on it because I really dreaded the process of purchasing a new vehicle. My daughter convinced me to go to Hoselton's because she had bought her vehicle there in 2008 and was very pleased with the entire buying process. The moment I walked through the door I knew I was in the right place. I was treated with the utmost respect and thanks to Sean Carroll (sales consultant) the purchase of my new Toyota Sienna was a very enjoyable buying experience.
MY FRIEND AND I SAW YOUR AD 185.00 A MONTH LITTLE MONEY DOWN.I CALLED WHILE ON OUR WAY ASKED IF THEY HAD WHAT I WANTED IN STOCK.THE RESEPTIONIST WAS VERY POLITE (SORRY I FORGOT HER NAME)SHE TRANSFERRED ME TO SALES THEY HAD SOME IN STOCK I SAID WE ARE ON THE WAY AND IF I REMEMBER CORRECTLY THEY SAID TO ASK FOR DAVE ROGERS WHEN WE CAME IT WAS A VERY BUSY DAY LOTS OF CUSTOMERS.THE HOST WAS VERY NICE AND QUICK TO GET US HELP DAVE WAS BUSY SO SHE TOLD US FEEL FREE TO LOOK ... Read More DealerRater - Jul 3, 2012
Was very pleased about the suggestion of getting a "leased" car versus buying a 6 year old used car. We were on our way to pick up the used car when we stopped by Hoselton, first, because of the ads on the street corner. So glad we did. Thank you all.
I do not like buying cars. Not easy to deal with. Conor understood my discomfort and worked hard to put me at ease and get a fair deal done quickly. Was very forthright and honest on price negotiation. Did NOT make me wait for answers. He wanted me to have the car of my choice and made a sincere effort to make that happen. I would ask for Conor for my next purchase visit.
This was my first time at Hoselton. My first impression was excelent; they took my name and very quick a sales representative came to see us (I went with my husband).
David came, I told him what car I was looking for and then he took us to the lot. He explained to us the difference between the models, and his patiente was great!. We test drove the car, David explained how everything works and he knew what he was talking about. Went back to his office and the time came to talk about the price of the car. Right ... Read More DealerRater - Jun 12, 2012
I had very friendly and fast service and appreciate the help David Sykut gave me in the car buying process. I look forward to more great service from Hoselton Toyota!
I've been buying cars for well over three decades now. Dealing with Hoselton Toyota and specifically Karen Jacob was a very satisfying experience. I've heard all the horror stories before about new car sales. None of those were ever present in my latest deal. I bought a 2012 Corolla S that had just come off a truck. I arrived at the dealership at about 3:30pm; test drove a 'S' model that was on the lot; negotiated with Karen for about 5-10 minutes (one round of negotiations) and we were done. They prepped the "just off the truck" ... Read More DealerRater - Jun 8, 2012
Great experience with both sales and service from Karen and Dawn at Hoselton!!!! The price of the car was great and I received great service after the sale.
I had a wonderful experience at Hoselton. Every contact I made was professional and very friendly. I worked with Kathy Milazzo in Sales and she was very knowledgeable.
I bouught 2012 Toyota Camry after comparing it with two other choices. The primary reasons are the color and quality of the car. Deryl Jones made the fantastic suggestion on Color, Cosmic Grey...I am so pleased and thankful to Deryl for suggesting this coior and car. He was very supportive and caring for my needs for the budget and choices. Overall Haselton experince was great. It was easy to compare different models at one location and without any sales presure. I hope to do more business with them.
When we arrived at Hoselton,we were immediately greeted and introduced to our salesperson, Jerod Ingrassio.
He aked a few questions as to what we were interested in and then proceeded to show us some vehicles and to take a test drive.
Jerod was very friendly and knowledgeable regarding the available vehicles.
After our test drive we sat down and began to work out the transaction and eventually we arrived at an acceptable price.
It was an entirely stress free process and I attribute that to the professionalism of Mr.Ingrassio.
Purchasing a new vehicle can and sometime is an ... Read More DealerRater - May 16, 2012
I just leased a new Toyota so I have not needed the service department but I can say I was very pleased with the sales staff and was not ill at ease during our negotiations, Buying or leasing can still be an ominous ordeal to many but I would recommend this dealership to one and all.
This gentleman renewed my 2010 Camry lease from Hoselton to a new, 2012 Camry lease. The car is outstanding. I am 100% satisfied with everything he did to help me, from locating the car which had just arrived at Hoselton 4 days earlier, to installing my previous license plates and New York state certificates, to tutoring me on the details of the controls, monitors, settings, etc., etc. He gave me his time generously during the 3 days of getting the new car aligned and ready for me. I have never been better helped by anyone than this gentleman. He is outstanding -- just like the ... Read More DealerRater - May 10, 2012
Hoselton Toyota has a very clean and welcoming environment, with a staff that is friendly, courteous, and helpful. I can't say enough about them -- and Al is the best!
From the moent I arrived to view the available Prius models at Hoselton Toyota I was treated with respect and courtesy. The sales staff worked with me to effect a deal I was comfortable with and financially able to afford. The best part is I now have a brand new Toyota Prius that my wife and love.
From the moment we walked in which was originally to service our car, all the employees we met were very helpful, friendly and professional. We believe we received a good deal for the lease and buy back of our other car. Everything ran smoothly and we are very happy with the car.
My car got hit by another car while in Hoselton getting repaired!!! The manager called me to let me know and lied to me about the damages my car had. They told me they gonna take cake of everything initially but after a week they want me to call the guy that hit my car and call his insurance so that the repair can be done! Unbelievable! The lady from Hoselton that handles my car status never return my calls, very unfriendly and rude! Not going back to this dealer ever again!
If the Hoselton sticker is on your car, than you probably paid too much!
We went to Hoselton Nissan and Toyota to look at new cars to replace our existing vehicle.
We were greeted by a very helpful sales person who spent hours with us. We test drove four different cars, 2 Toyotas, and 2 Nissans. He was very friendly and accommodating, even if his product knowledge was somewhat lacking. The sales man gets a good grade, he did all he could. Things were great until we decided on a Toyota Rav4.
First the Toyota sales management came to us with an ... Read More DealerRater - Feb 12, 2012
When i came in last week looking for a used Rav 4 Joe was very helpful.We test drove a couple and i fell in love with a black one.When it came time to talk money,Joe completely shut down when i told him i what i owed on my car.I felt like a criminal they way he suddenly treated me.In this economy you would think that they would be eager to help work out something.In the past i have bought 2 vehicles from Hoselton and would swear by them.Now i wouldn`t recommend them to my ... Read More DealerRater - Aug 24, 2011
This was my first leased car, and I have to say I was a bit nervous. But Karen and the entire staff at Hoselton were everything I needed in order to make my decision a comfortable one. I had a lot of questions and concerns but they were all put to rest, in record time!! It's only been 12 days and I love this Camry!! Would recommend this dealership and Karen to anyone looking for a new/used car. Thank you VERY much!!
If you’re considering Hoselton Auto Mall, do your homework!! I had my mechanic take a look at a vehicle which they had for sale listed above clean retail value. Come to find out there were significant problems and the repairs would have cost me between $1500-2000. I cannot recommend this dealership. Based on the condition of the vehicle I was interested in the price was grossly overinflated and the sales rep Mike Holbein, like many I’m sure, engages in the art of revealing as little as possible while he explains that he is a Christian and his kid ... Read More DealerRater - Jun 9, 2010
My wife & I are very impressed with Joee's level of professionalism and how he conducted himself throughout the buying process. Something that, unfortunately, is very atypical of most individuals in his profession. Joe handled EVERYTHING in an extremely proficient manner and consistently worked on our behalf. We are very grateful that Ron Palmer placed us in his very capable hands. I called Ron on my way home from signing all of the paperwork to let him know all of this and how I “felt after the sale.” Thanks for everything.
We usually dread car shopping but we had a very positive experience working with Jacob Harnischfeger and James Wells at Hoselton Nissan. They were professional, attentive, polite, patient, responsive and helpful. We left feeling g very good about the overall transaction and the vehicle we chose! Ask for them if you are looking for a new vehicle!
Overall one of the best Customer Experience's I have had at a Nissan dealer. From their sales department to their service department, I drive almost an hour just to do business with this particular dealer. Very personable. Harry Smith made the buying process very smooth and was tremendously helpful throughout the whole transaction.
We took our 2016 Nissan Altima to Hoselton Nissan after another shop had replaced the rack and pinion and botched the job in several ways. The steering was sluggish, the power steering pump was making a high-pitched whining, none of the display read-outs or steering controls were working. Hoselton troubleshooted the car and found the other shop had snapped the steering column wiring harness when they installed the rack and pinion. They also found that they installed the wrong rack and pinion and also installed the main power steering lines incorrectly causing them to vibrate which contributed to the high pitch ... Read More Google - Oct 11, 2026
What a great experience leasing my Frontier! Ken and Jacob were great throughout the process. Very stress free process! Fair price and no BS at the end of the deal. Me and my wife were very happy with our experience at Hoselton Nissan and we look forward to our next purchase at the end of the lease!!
I have leased through Hoselton for 8 years, and the process of ending my last lease was met with so much unprofessionalism that I can no longer support or suggest them to folks, which I always have. Between cold calling me trying to get me to buy a car I googled (like how did you pull that info to begin with) after explaining I’m not trying to buy, to being told the form I was confused about was “idiot proof,” and being lied too about total cost and fees after asking them for all the info from the first time ... Read More Google - Sep 14, 2026
This is the 2nd car I have purchased from Hoselton and I couldn't be happier. Jacob made this process so easy and fun and he treated me with total respect. Thank you Jacob, I will see you again for my next car!
I had very worst experience with the service Nissan service. I drop off my car for them to figure out why it’s shut off and they change part. I no need to change them and they let me pay for nothing and it’s the car stay for one week there and I have the same problem. I wish they better than this.
Amy & Ted - you two are AMAZING!! This dealership truly cares so much about humans and deserves anyone’s business in the market for a Nissan!!
Great experience, love my new pathfinder! Hoselton Nissan for the win.
I purchased a new 2025 Nissan Pathfinder in January31,2026.I noticed a problem with the bottom seat panels on the driver and passenger wrinkling within driving the first 500 miles. The vehicle currently has 3800 miles on odometer. Prior to making an appointment at Hoselton Nissan , I googled wrinkles on the bottom seat panels and there were numerous posts and complaints about this issue. I paid 45k for this vehicle and expected quite a bit more quality for the price. The service tech, Ronald Ward stated that nothing could be done about this because there were no split seams and to keep track ... Read More DealerRater - May 9, 2026
I purchased a new 2025 Nissan Pathfinder in January 31, 2026.I noticed a problem with the bottom seat panels wrinkling within driving the first 500 miles. The vehicle currently has 3800 miles on odometer. Prior to making a service appointment at Hoselton Nissan, I googled wrinkles on leather on seats on Nissan Pathfinder and there were numerous problems and complaints about this same issue. I paid 45k for this vehicle and expected quite a bit more quality for the price. The service tech stated that nothing could be done about this because there were no split seams and to keep track to see if ... Read More Google - May 8, 2026
Great team, excellent comminication and quick service!
Great experience, easy sale and good vehicles. Dan Schmitt was very helpful and easy to work with.
My wife and I worked with Harry Smith and Tim Mauer at Hoselton looking at the Toyota Grand Highlander and the Nissan Pathfinder. Our lease was up so we were exploring our options across various brands and SUV models. We had a great experience with both. Harry was very knowledgeable about the vehicles and found the exact trim level and features we were looking for. Tim was honest and straight forward with the pricing, discounts, and rebates to show us the best deal without the back and forth. Great experience and highly recommend.
A young man named Del provided exceptional service in assisting me with the purchase of a new car. I informed him of my desired vehicle, despite my limited credit history. He diligently searched for the ideal car that would accommodate my financial situation and offer the most favorable payment terms.
Initially, I experienced disappointment due to my high expectations and the creditworthiness of my co-signer. However, the following morning, Del contacted me with excellent news. He informed me that I could proceed with the purchase by bringing an additional $300. Remarkably, my monthly payments were significantly lower than anticipated.
I was ... Read More Google - Mar 27, 2026
Sold our car here today it was a great experience. Gwen was great to work with. We were given a fair price and it didn’t take long. Highly recommend this place for selling a car.
My 2022 Nissan rogue experience engine malfunction on February 20th 2026. At that time I had my vehicle towed to the service center. Technician Ron Ward called me to tell me that four of my engine components needed to be replaced. It was going to be an estimated $5,000. I did not agree with his assessment and I advocated for myself in various ways. After speaking with the manager Jared he reached out to their engineers and discovered that what my car actually needed was a $300 thermostat hose. The Nissan corporation had agreed to do a 70/30 split on repairs with me. Because of ... Read More Google - Mar 13, 2026
We just left the dealership with a bad taste in our mouths. The salesperson who showed us the car was easy to talk to, informative, and had great communication and customer service skills. If we had only dealt with him, I would easily give a 4.5-star review.
However, my sister asked to speak with Randy Ross, and the experience quickly changed. His attitude came across as arrogant and dismissive. As he leaned back in his chair, he carried himself as though he owned the place, with a very pompous demeanor. It felt as though he had little concern for the ... Read More Google - Mar 7, 2026
Great experience! Got a 2025 Nissan Sentra, very impressed, see Jacob, he's an excellent salesman that cares about the customer. Best customer service.
Bought my car from Hoselton Nissan and continue to bring it here for its service. They are always friendly and quick as possible in getting me in and out no matter what the service is. Ron Ward in the service department is excellent, he helps me every time I go and is completely honest about my cars needs and when it needs to get done, he's the best! The guys at Nissan also like my skeleton I dress up for Halloween that sits in my back seat all year long lol, Amazing service every time, Thanks Ron! Thanks Hoselton ... Read More Google - Feb 12, 2026
Friendly staff at the Nissan location, provided a great loaner and repairs were done quick and correct.
Stellar customer service.
Jacob Harnischfeger was wonderful to work with! Thank you Jacob!!
Harry Smith was a very trustworthy and knowledgeable salesman. He answered any and all questions I had about the vehicle, current deals, financing options and any concerns. I was able to test drive the car and had a friendly introduction to staff in various departments. I never felt pressured at any point to make a decision but was well informed by the time I was ready to close the deal. I was able to negotiate an amazing offer and I'm more than happy with my purchase! I would highly recommend Hoselton Nissan to anyone in the market for a ... Read More Google - Dec 6, 2025
Whenever we are in Hoselton Nissan we are always treated with great customer service. The service dept. is top notch!! I have gotten to know all the guys and I refer to them as "my brothers." On Thursday we bought a beautiful 2026 Rogue. My husband chose scarlett red. Jacob is such an easy going and great salesman. He treated my husband and i with respect. His sales skills are excellent! We had such an awesome experience. Many thanks, Julie and Terry G
Owens is great!!! It was my first time leasing and he made the experience so smooth and stress free. He’s very genuine and wants what’s best for you! He was very patient with us and very knowledgeable, he made sure every question we had was thoroughly answered. I’m recommending everyone I know to go see him and I’ll definitely be back when my lease is up! Overall the whole experience was good everyone we talked to was very nice.
The parts department is very helpful, knowledgeable and friendly. My go to
Greet you with smiles. Make all sorts of promises but seem to have a hard times following thru.
My salesman, Jacob was great!!!!
Very nice people! Finally informative and my work was done within a timely manner!
The service was prompt and well done.
BEST DEALERSHIP EXPERIENCE EVER Gwen has worked with me for the past 4 months tirelessly. Her patience and helpfulness throughout the process went above and beyond normal levels of customer service. I am so grateful to this entire team, however, massive gratitude to Gwen for having the endurance the situation required. I will only be doing business here from now on. I cannot thank or recommend this dealership enough!
Exceptionally kind, listened to what I needed and made my leasing experience the most stress free that I’ve ever had! Harry’s knowledge and attention to detail as well as his determination to find me something that was the best match for me was incredible! I will be referring friends and family to him!
My Nissan armada decided it wanted a new transmission at about 80 thousand miles. What came next was amazing high repair quotes of 10 and 12 thousand dollars to replace it. From other Nissan dealerships and transmission specialists in the area. Hoselton was amazing they gave me by far the best quote and the work they did was top notch. They stayed in contact by email and text and everyone I dealt with was awesome. Mark in the parts department was super helpful. I wish I could give this place 6 ⭐️
Had a great previous service experience and was trying to obtain another service but the receptionist for Nissan service seems to have her head in the clouds unfortunately. I called for pricing an a diagnostic service and she said “mark” was currently with another customer and she would call me back in 30 minutes. Waited 45+ minutes and called back, she said the exact same thing, and when I questioned, she said she’d never spoken with me. In the time I waited for her to (not) call me back, I was able to quickly call another Nissan dealership and have the ... Read More Google - Aug 9, 2025
****EDITED****
This is a new review after posting my initial review (below) over a year ago. Here is some background:
First my lease is not up until May 2027. Second, Craig who has been my salesman for my last four cars at Hoselton is no longer there.
Beginning at the end of August 2026 Hoselton (Jason) contacted me about me getting a new car and getting my car back. It was agreed I would be contacted after Labor Day. That never happened. Then Walt contacted me three weeks later stating he could work it out getting me a new car, taking my ... Read More Google - Jul 28, 2025
Ask for Greig he is the best only reason I use Hoselton
Save yourself the time and start the process at Hoselton- I contacted no less then 6 other dealerships before emailing Hoselton and being helped by Mr. Harry Smith.
I could make this review 10 paragraphs talking about how great everything was, but I'll try to summarize.
1) Under MSRP
They got me a manual Versa under MSRP while most other dealerships were charging up to $1,500 over due to it being such an 'in demand' vehicle.
2) Fees
This was my first new car purchase. I was ready to fight tooth and nail to get the stereotypical fees removed, but they don't have ... Read More Google - Jul 21, 2025
Brought my fiance’s car 2 months ago as I have multiple times before, asked about the brakes, and specifically asked if there was anything we could put on the brakes to help it from wear and tear/squeaking as we just got them replaced somewhat recently. I was told by Rocco, “no, there’s no lubricant or liquid to put on to help, when they wear down, you’ll just have to replace them”
Now my fiancé just went in and brought in the car and now getting brake lubricant to help instead of replacement. Now we have to spend $100+ ... Read More Google - May 27, 2025
I've owned my 2017 Nissan Altima for eight years, and I've noticed the proactive efforts made by the service advisor team to enhance customer satisfaction. I remember they used to wash customers' cars after service and had a fancy Americano/Espresso machine before COVID hit. Now they do videos of the 27 multi-inspection, sensors of the detecting the car appointment at the entrance, and have a separate corner in the waiting room for working. They even have a better easy-to-use coffee and tea machine. While online competitors are trying to take over the car-buying experience, it's important to consider ... Read More Google - May 20, 2025
Jacob H sold me my car back at the end of April, and he was wonderful! He is so professional, made the process easy and understandable, and got us a great deal. When the time comes, we would definitely go back to him—he goes above and beyond!! Definitely get your car from Jacob, he’s great and very knowledgeable!
I want to start off by saying that my initial buying experience at Hoselton was great, they went out of their way to prep the vehicle and hammer out the details and worked with me on a tight schedule. The sales team in particular was great and the finance department was nice to work with when I purchased my 2021 Jeep Cherokee Limited on October 28th, 2024, with 17,351 miles on it. I fell in love with the vehicle, and it seemed like an excellent purchase.
However, my satisfaction has quickly diminished since I've encountered a serious issue with some sort of ... Read More Google - Apr 7, 2025
I brought my friend there to pick up his truck from the service dept, they just put a new motor in under warrany. When dropped off he went over it with the service writer Rocco who agreed the truck had 0 scratches. Go over it today and find scratches down the passenger side on the bumper, fender and door. Rocco comes out and agrees they weren't there, offers to run a buffer over it but then agrees a buffer won't get the scratches out. Even joked about betting money on it, he was friendly the entire time. His boss ... Read More Google - Mar 21, 2025
I brought my 2019 Rogue in a few weeks ago for an oil change, tire rotation and and Inspection. I was told I needed rear brakes that the pads were 3 mm. I said I would take it to my mechanic to have it done. My mechanic said the pads were 6 mm and still have plenty of life.Beware, Hoselton’s service department is a ripoff!
They refuse to make it right which is very poor customer service. They have had my car twice within the week and still not fixed. Refusing to acknowledge my warranty policy which covers me for 10 days for a rental
I purchased a 2020 Nissan frontier from this dealer in 2021.
I would give 0 starts to rate this recent service experience if that was an option.
Premature corrosion occurred to my exhaust just 3 years later from purchase. When I called to inquire, I was told by one Hoselton service member that this is very unusual since all Nissan exhausts were switched to stainless steel in 2016. He told me “bring it in we’ll take a look”.
Brought the truck in that Monday which was an epic waste of time since the service member who looked at it said -there’s only surface ... Read More Google - Mar 18, 2024
First, I want to start by saying when I walked into the sales area I was promptly greeted and welcomed. Melissa ended up being the sales professional I was working with. She was pleasant, professional, informative, and I really enjoyed my time with her. She did not put any pressure on me which was wonderful. However, I was not happy with the appraisal process or the running back and forth to the sales manager.
I went there today with the intention of trading in my 2021 Chevy Trailblazer. Before heading in, I used their website to get an estimated appraisal of ... Read More Google - Jan 15, 2024
Wife and daughter brought a 2023 Nissan Sentra. Sales team was great. But service to me has no regards for the costumer. Took wife car in do to her rim got damaged. They sent it to be resurfaced. Came back worst then when it left. That foke five days. So they sent it back out again to be resurfaced again. Could no be repaired so had to replace the rim this time took 13 Days. So my wife car was basically down from the Nov 27 to December 19. After me complaining about her not have a vehicle. They did get up a rental. ... Read More Google - Dec 20, 2023
I have visited this dealership numerous times in the past. However, my recent visits have been quite disappointing. Despite calling in several times to schedule an appointment, my requests were not scheduled even after being assured that they were. Additionally, I had scheduled an appointment a week ahead of time and was informed that my service would take half an hour. However, after waiting for over an hour, I was told that they were overbooked. Smh
Very disappointed. Rain guard was supposed to be fixed before I picked up the car...it wasnt. When I complained I was treated like I was lying. The interior wasn't clean...mat had a huge stain..best they offered was for me to purchase a new mat! None of my calls were returned. Made my 1st payment which was $40 more than I agreed to. I paid cash for 80% so my payment fit my budget. Never again...and due to my treatment by this company I will never return...might even sell the car
Brought my 2014 Nissan in because it would not start. When looked at, no problem was found but hardware was ordered to strap battery down. I was charged $280 for a diagnostic, and a bracket to hold my battery in. AND, you kept it Friday - Tuesday because no one was informed about my vehicle since the service individual was off on Monday. Huge inconvenience and massively overcharged. I don't plan on returning
Went in for an oil change and was disappointed to be informed that I will need brakes very soon and that my car failed an alignment test. I just purchased this vehicle in Sept/Oct and have only put 11,000 miles on the vehicle. When I inquired about the alignment I was informed it happens from pot holes?!? So I’m being told that my alignment is that bad after owning less then a year? Leads me to believe they did just enough to pass inspection for a sale.
Rude
I trusted Hoselton Nissan and was very disappointed with the service I received on my last visit. Had I not intervened, my car would have been released to Dave’s Auto Clinic without my knowledge, permission or any communication with me. I am the owner of the vehicle and any and all communication should involve me not the two service providers!! Especially when Dave’s Auto Clinic was the original culprit!! 😤
I want to start off saying that I have received great service in the past but the second time was the worst they had my 2020 vehicle in as my old 2014 vehicle for services when I went to the cashier‘s desk to pay my fee for my service she told me it was no cost so I was thinking everything was covered under the warranty the next day Brian from Hoselton calls me and says I left without paying for my services when the cashier told me I had a zero balance after giving her the service sheet after that ... Read More Google - Dec 7, 2022
I have to say that this place was great, until we really needed them. We had significant issues with our Nissan (likely design/manufacturing defect). They weren’t able to get Nissan to admit that they should be paying for the majority of a several thousand dollar repair. Didn’t feel like they tried hard enough given the expense. We’ll likely never buy a Nissan again.
So far not a great experience with the purchase of my USED 2016 Rogue. The tire light came on during test drive, I was assured the tire was fixed…Nope I have been back to the dealership 4times now for the same tire which is supposed to be fully covered under warranty. Also just found out the AC needs a $190.00 recharge. Don’t bother with the dealership …same service from a pay here buy here.
Was very disappointed in the experience of purchasing our Rogue from Hoselton! When deliv ered we noticed a rip in the seat and told the sales rep. After 2 years nothing was ever done to rectify the problem. They offered a free oil change?Seeing that this was a leased vehicle it was noted so when we turn in the lease we better not be charged! I will never recommend any one to buy a vehicle from you!. Okay, now the good news,. I was very impressed with the professionalism of your service staff! very polite and efficient and quick.
While staff was nice, the service of taken me home was good, I still feel that the repair was not done.
I have owned Nissan vehicles for the last 30 years. No more. I owned a 2015 Nissan Murano with 115,000 miles. While under bumper to bumper warrantee it had transmission issues at 40,000 miles. I heard a noise every time I would go down a hill and then accelerate up the next hill. Took it there no problem, drove away happy. Fast forward 7 years and 75,000 miles and it needs a new transmission and transfer case. $8,500.00. Yes that’s $8,500.00. Does it seem right that a SUV that’s 7 years-old would need a new transmission and transfer case at 115,000 miles. I don’t.
Jared from Hoselton ... Read More DealerRater - Jan 29, 2022
Camera is broken, scheduled an appointment for service and an inspection. This was scheduled last week, get to location and have my inspection done but they can not fix camera because they do not have the part in stock. So what is the point of scheduling a service call for service that cannot be accomplished at the time of visit? I do not live near, a complete waste of time. I could of had my inspection done anywhere near my house but I drove to that service location because it is where i have purchased the vehicle and I was ... Read More Google - Sep 17, 2021
I have bought 4 cars from Hoselton i will never 👎 again worst deals and dealer. I had the worst experience trying to trade in a car I bought from them ! They didn’t even call me i had to keep calling them to get any updates . I was txted that they couldn’t do a deal with me! Its fine West Herr to the rescue! I wouldn’t recommend Hoselton to my worst enemy
Two hours for tire rotation and oil change. Tech recommended cabin air filter, I declined. Cabin filter was changed for $55. Upon reviewing receipt I noticed the charge, called dealership, amount was credited to my account, I would prefer charge removed from my credit card. Manager was rude on phone and promptly slammed receiver when done. I’ve never been treated so poorly at Hoselton, my wife and I been going there for 7 years now. After I use the credit on my next oil change we are done.
Went to get a car decided to back out a day later and I put a huge down payment down and till this day I haven’t received my money back they literally stole from me and you don’t do that to nobody that’s not right so don’t go to hoselton
So far in 24,000 miles on my brand new 2017 Frontier I purchased for $20,000 in January of 2018 I've had to deal with a couple leaking valve stems one I had to replace for $111 at my mechanic and now having to replace front brakes a bit prematurely and a little pricey at $400. I'm starting to wonder what's next 🤔
Went in for an oil change and car evaluation (car at 60,000 miles). No issue with oil change. Service representative came out with a list of problems totalling $2000 for my car plus an additional $1000-1300 in tires. This included front brake and rotor replacement.
I had a separate mechanic (master mechanic) evaluate my vehicle and the repairs will total approximately $1200. My brake pads are still in good condition as are the rotors.
I've been going to Hoselton Nissan for about 10 years since I first purchased in 2010, and until this point I've had nothing but satisfaction and excellent service/recommendations. ... Read More Google - Jun 18, 2020
They were very short staffed so we barely got to talk to someone. When we did, the person took forever to show me cars on the computer, when i already knew exactly what i wanted. Then the person was trying to argue with us over everything. So, I went to a different dealer afterwards and they gave me exactly what i wanted for thousands less with a much better interest rate.
I just don't trust the financial people there, our first experience was not a good one. All the other people there from service to car salesman are friendly and courteous.
I had a great experience purchasing my new 2019 Nissan Rogue S. My salesperson, Cardell Bouie, Jr. was very knowledgeable and helpful. I have been a loyal customer of Nissan for many many years and have had great success with my Nissan cars.
When I bought the car they said did you would have oil changes for $10 for life of the car now they're saying they're not doing that anymore it's $30 doesn't haselton live up to their word they did give it to me for $10 but to even bring it up makes you wonder if you should buy another car from them
The sales manager states one thing over the phone as to what incentives I was eligible for, but when I make the trip out to the dealership across the city, there is suddenly a $2500 difference. I'm a previous customer also, how are new customers treated. My salesman was very professional and friendly. He even attempted to have the General Manager reach out to me to attempt to salvage the deal. Four hours later, and no one contacted me. They must not need repeat customers. I think Drew Hoselton should address all of these one star reviews, as customers always ... Read More Google - Oct 29, 2019
The delivery of the car I leased was terrible. We were told to come back at a certain time to pick up the 2019 Nissan Rogue, came at that time, and had to wait. That was not a big deal, I understand it can get busy and it was the end of the month. However, once we did start the process, it was with 3 different people. Someone new would bring over different things for us to sign. Our salesman was the last one to bring over the final paperwork. We signed it all and were give the keys finally and went ... Read More Google - Oct 3, 2019
We had a very good experience purchasing our Pathfinder with Mike Andrushko. He was very friendly and professional. We also dealt with Tim Lippa the day we picked up the vehicle, he was also great to work with. We were very happy with the whole process!
For the past several leases I have had with different car makes and dealerships I never had to pay for one oil change. Also, my car was barely cleaned inside after- it appeared to be wiped off with a rag from the driver side over very low effort.
We got our oil changed at Nissan Hoselton for our 2014 Rouge but to our surprise the quality of work was pretty bad and below our expectations. The drain plug seal was not crushed properly with the right amount of Torque and as a result of which the engine oil kept draining slowly. We only realized it until our car was left in the garage for a over a week and then we saw big oil puddle on the floor. We took our car to the nearest dealer and got the leaky plug fixed. The service manager acknowledged the error but ... Read More Google - Mar 18, 2019
It was 6 months before my lease was up in March 2019. I had never leased before and when I got notifications about re leasing another one I made an appointment went in. Tom greated me and my daughter sat down and explained everything to me. Because I have never re leased another car I wasn’t sure what to expect. I walked out with a new Sentra and it was so easy and he was so nice. Everyone is so nice. I cannot say enough about them. See you for my maintenance. Thanks again
This place is a butcher shop.
Still no follow-up on problems
Spring of 2024 I needed to get the AC charged in my 2011 vehicle. Upon taking there they diagnosed it as a condensor with a hole in it. Keep it mind that last year the cooling effect of the system slowly degraded the entire summer. If I was on the expressway, the temp would stay at around 75 in August. I decided to have it serviced the next spring. I was charged well over 1000$ dollars to have it replaced and I requested upon pickup of the vehicle- the defective condensor. I have access to tools to check for pressurizing objects with extreme temperatures ... Read More DealerRater - Oct 13, 2024
This is my second Truck purchase from Joe Terzo. He was great to work with and I would highly recommend him to anyone looking for a new Chevy!
Edit 4/27/24
Hoselton came through and has refunded my money for the service described below. Thank you for your attention to the matter.
I dropped off my 2023 Chevy Tahoe at Hoselton because the battery was dying in my garage. I was informed by Paul in Service that they would check it out, and as the car was only 6 months old, everything would be covered under warranty.
After countless diagnostics over 3 weeks, the service department couldn’t figure out what the problem was. To cover their tail, Paul blamed the problem on a dealer installed Lojack device, which, of course voided the ... Read More DealerRater - Apr 1, 2024
Lucky enough to get a salesman named Mike Tyson very nice young man didn't play any games he was personable and very professional and no bogus fees. You should train other salesman with his method and they would get a lot more sales. I tried East Syracuse Chevrolet but the salesman I got there was very hardcore and I would try to xxxx the customer for every dime he could.
Over a month ago, Brian DiSanto called and offered to refund my recent service expense of just over $500 dollars to settle my earlier complaint about brake rotor replacement. Since the offer of the refund, there has been no contact and no refund. I wrote the owner a letter describing my experience. Maybe he'll care that his people are damaging his business.
Over the last five years, I've done about $20,000 of business with the service department of Hoselton. My most recent visit will likely be my last.
Hoselton replaced my brake rotors about 10,000 miles ago and during my inspection visit, they told me that the rotors were rusted out and delaminating. I requested that the parts be kept so I could look at them. Suspiciously, the parts were discarded so I could not look at the condition of the parts.
I contacted the service director and got no response. I hope the $500 you got from me is worth the loss of ... Read More DealerRater - Jun 19, 2021
The folks at Hoselton are great! They listen to what the customer wants and go out of their way to help the customer be successful.
they will sell you the car, won’t budge on the price, they will give an awful service department, they will blame you for the problems with the car no matter how new the car is. they suck! ugh
I came to Hoselton Chevrolet to lease my first car and I couldn't be happier. I was initially apprehensive about the process but David made everything so easy and he was constantly reassuring me along the way, answering any questions that I had. David was not only patient with me as I asked to test drive several cars, but he was also very professional. Not to mention, he worked outside of his regular work schedule to stay with me throughout the process. I was in and out with my new 2018 Chevy Equinox the same day, which was super convenient ... Read More DealerRater - Nov 22, 2017
The salesman listened to what we wanted to buy. Bought a Chevy Teraverse and are very happy with it.We would go back and buy from them.
had a problem when I was leaving for vacation that had been planned for a long time, when I called the service manager Mike Hueston who was very helpful and got the car fixed and got my family on the road. I have had great expeirences with this service dept and give them all the praise they deserve. The customer lounge is the best around.
I recently purchased 2008 Chevy Uplander on 05-02-14. After I have this van for 2 weeks I notice that the rear windshield wipers doesn't work properly so I called, email and text the sales person that I've been work with but what I got from the sales person was he ignore my calls, email and text. I am so SPEECHLESS because I only bought for just two week. I have no clue what's going on so, I decide to order the parts and fix it myself. However, I will definitely return to this dealership but NOT gonna go ... Read More DealerRater - May 28, 2014
Hoselton offers extraordinary customer care and always and in all respects exceeding my expectations. Unlike in many other dealerships, Hoselton mechanics and service staff are true professionals. They convinced me many times about the quality of their work. I always leave with peace of mind.
When I first arrived, I had no intention of buying, only of looking. First Rob came out and asked if I was being helped; I told him I just wanted to look, but if I needed help, I'd ask him. Then Drew came up to me, and I told him I already had someone I was working with. Little did I know he was the president of the company! Rob, the sales manager, hooked me up with Glenn, who was fantastic. He set up all the electronics in my car, so I drive away able to use everything. So ... Read More DealerRater - Mar 21, 2013
My younger brother totalled his car and was devastated. Since he is young, a lot of dealerships we went to tried to take advantage of him. When we went to Hoselton Jeff was very sympathetic, patient, extremely knowledgeable, easy going and all around really nice. Working with him was easy and fun. I would definitely recommend Hoselton and Jeff Thompson to anyone looking to buy a chevy.
I have always been happy and satisfied by the service I have received at Hoselton's. Chris has helped me on many occasions. I have been dealing with Hoselton's for many years.
We've purchased our last two cars from Hoselton's Auto Mall. They are always efficient and polite when we deal with them. Glenn Morse just adds credence to the previous statement. I don't think Hoselton's would hire anyone who wasn't a top notch individual. Being treated this way means a lot to my wife and me.
I really enjoyed my buying experience at Hoselton's in Fairport. They presented the vehicle, my incentives, costs, payment and said it was good til the end of he month. There was NO PRESSURE to buy anything and my time was not wasted with an employee running back and forth to some "secret" meeting with the "boss". In and out in less than 2 hours with a purchase!! Will definitely return to get my next car here.
I had a very good experience. Brain was very informative, and knowledgeable. My truck was ready from service on time, looking great. A good price was arrived at with out a lot of hassle. Looking forward to winning the Camaro Convertible!
My first repeat dealer on a new car and well worth it. All were very customer oriented, well prepared and patient with this senior. I feel good about recommending Hoselton to my friends and family. Bill Krieg
we have purchased 4 auto's from hoselton and terry perrault over the past two years and always the same treatment. GREAT JOB , keep up the good work.
I was looking to see if it was possible to lower my car payment and also get a larger vehicle. I was driving a 2010 Kia Forte sx which was the 6 speed manual. It had decent leg room for a compact sedan. I knew the only shot I had for lowering my payment was to either have thousands down to eat up negative equity I had in my car or to get a car that offered a big rebate. I had been doing a lot of research on both the Chevy Malibu and the Kia Optima. The chevy clearly had the ... Read More DealerRater - Apr 24, 2012
Great overall experience for obtaining a lease. Brian was great as well and we were well informed during the whole process. keep up the good work!
I was in desperate need of a new truck. Had received an incentive from GM,from my GM credit card. After some online research and putting my request "out to bid" Hoselton came back with the best offer. My local dealerships came back with sticker prices or didn't contact me at all. After making an appointment and test driving a similar truck, we finally came back with a great deal. The only drawback was that since I needed a Silverado 1500 Extended cab with a long bed it was a difficult truck to find. The original color that ... Read More DealerRater - Mar 6, 2012
I had an EXCELLENT experience at Hoselton when I leased a 2011 Chevy Cruze. First time I ever enjoyed the experience of buying a new vehicle. I was definitely an online customer [did a great deal of personal research on the Web, read many reviews and consumer articles, extensively used Chevrolet website where buyers can build their cars, then request quotes from area dealers].
This led to a series of e-mails with nearly all Monroe County Chevy dealers. All sent an initial message stating that someone would follow up shortly - however sometimes THAT message was the first, last and only ... Read More DealerRater - Aug 2, 2011
I am very happy to be leasing a 2011 Chevy Cruze from Hoselton's.
I started out thinking I would buy a pre-owned vehicle because I thought
that would be what I could afford. However, the salesman, Doug Michie,
showed me how easy it would be to lease a car, and for less than my previous
car payments. Hoselton's offers several "perks" along with the lease. They are
great! Doug took a lot of time with me and let me test-drive both a Cruze
and a Toyota Corolla before I made a final decision. I appreciated that he
... Read More DealerRater - Jul 7, 2011
Do not go there. My wife and I currently lease a 2024 Toyota Corolla hybyrd. Took it in for annual inspection. Wanted to charge me over $4000 for a leaking air conditioner evaporation hose that was clogged. Passenger floor was damp to the touch. Said it wasn’t covered under warranty. Said they needed to take out the rugs and remove mold and mildew that had accumulated. My insurance company said I was covered,but my rates would increase. My insurance company suggested going to Bob Johnson Toyota for an another quote. They cleaned out the hose, said wasn’t necessary to ... Read More Google - Nov 13, 2026
Having grown up in East Rochester, our family has a history with Hoselton starting with a 1955 Chevrolet Bel Air wagon. My grandparents also bought their cars at Hoselton: Chevys, Corvairs and a Vega. When the time came to part with our 2017 RAV4 Hybrid we turned to Hostlton because this is where we have bought our last 4 automobiles. Renee did an outstanding job of evaluating our car and offered to buy it back at a favorable rate. We couldn't have been more pleased with this most recent transaction with Hoselton. Highly recommend this well-established car dealer.
Buying my new vehicle was really easy thanks to the folks here. Not pushy, very knowledgeable, and super nice. Owens and Shelly were both great to work with and I would buy another vehicle here in a heartbeat. Thanks again!
This is my 3rd time back for service on my Highlander. Despite having paid thousands of dollars for added service protection they still want to charge $95 diagnosis fee. To schedule this appt, I stopped by, in person, to speak to someone in the service dept --- nothing was mentioned about added charges. True to form, whenever I visit Hoselton, I pay excess mystery charges. It makes me want to trade-in my Toyota simply for the peace and integrity of doing business with people like Kitty Van Bortal Subaru! This is #1 reason why I NEVER go to the dealership for regular ... Read More Google - Oct 13, 2026
Today we met with Gwen Zannie of Hoselton Toyota to help us with our goal. Gwen went above and beyond to help us achieve our goal. Gwen represents what Hoselton Auto Group offers us in Rochester, NY! Thank you! DHS & Family
Friendly, informative and paid a good price for vehicle I was selling.
Saw Randy Ross at hoselton and had such a smooth car buying experience ! He was so professional and super knowledgeable, would recommend him and hoselton to anybody🔥 shoutout to them !
Would have been 5 stars…but nope. Have been a customer for a decade since moving back to the Rochester area. My father was a customer when it was just Hoselton Chevrolet, way back in the mid60s-mid70s. I leased four vehicles, had great customer care, great service, everyone was courteous and helpful. I decided I needed to consider retirement and possibly living on a fixed income and wanted to purchase my current lease which had two months left on it. Everything was on a time limit. I had never done this before and reached out to Hoselton for help. ... Read More Google - Sep 5, 2026
Friendly & helpful
I had a great experience buying my Subaru from Hoselton! This is my 3rd car I’ve purchased from Hoselton over the years and each time has been a great experience. This time I worked with Nikolay and he was very helpful. He made the whole process simple and listened to our requests. I would recommend working with him!
Ava was wonderful to work with! Even though I ended up going in a different direction with my vehicle purchase, Ava was professional, kind, and fair!
Couldn’t ask for a better process in selling my car. Originally bought it at Hoselton, and sold it back to them 7 years later. They went above the KBB value price and Gwen was awesome. She even came in on her day off to make it work around my schedule.
Best experience ever they are so friendly here great prices for your car and great prices when buy a car no hassle sales. Recommend this place to everyone
Fast Service! Superb Customer Service!
Gwen was so helpful with the sale of our truck. We appreciate all her help and would definitely come back there when we decide to get a new vehicle.
Hoselton has been our car dealership for quite awhile. We have decided to go from two cars to one. I did Carvana and Kelly Blue Book online to see what they would offer us. This got me in touch with Gwen Zannie. We communicated online, and I made an appointment to see if she would match my offer. Gwen was very accommodating, friendly and supportive of my wants. We ended up selling it and walked out with a big fat check in hand. I would definitely go back to GWEN ZANNIE if we decide to sell again and go new. ... Read More DealerRater - Aug 5, 2026
Gwen in sales was very easy to work with and very fair on the price for my vehicle. I would definitely sell a vehicle here again. There was no hassle, no shady business tactics, the staff was very friendly and professional.
I am very pleased with with all my experiences at Hoselton! A few years ago I leased a RAV4, loved it and just returned the lease. From start to finish the entire process went great. A special shout out to Gwen who helped me return the lease - I definitely will be back and highly recommend!
BE VERY CAREFUL IF BUYING A USED VEHICLE FROM HOSELTON - Before purchasing a 2017 Ram 2500, I specifically pointed out that the steering wheel was off-center and the brakes felt soft. I was assured both issues would be addressed during their inspection. Before signing the paperwork, I even emailed to confirm the inspection had been completed. I was told the truck had passed inspection and was handed a signed inspection sheet showing it had been thoroughly checked.
Within 25 miles of leaving the dealership, I paid to have the truck inspected by my own mechanic because it still didn't feel right.
... Read More Google - Jul 17, 2026
Advertising used cars that they don’t have
I stopped in to look at a used vehicle. I was told on the phone there was a scuff on the door and bumper. It was actually a huge scuff and a dent. They offered to lower the price by 1k. I left a deposit and did some research. The repair would cost more than 3k, so I called to get my deposit back. The salesman was rude and acted like I owed them something for doing the pre sale inspection. Poor communication and attitude.
Very professional. My family members and I have purchased many vehicles from Hoselton and have been very happy with both sales and service. I recommend checking out Hoselton before making you next purchase you won't regret it.
Gwen and team made it super easy to sell my car! I purchased from James at Toyota brand new, and he made the process VERY easy then and Gwen made it easy to sell the car today! From speaking on the phone at 9:30 this morning I left Hoselton with my plates by noon, paid and happy!! I’ve purchased 5 cars from Hoselton, now sold one too and will be back!
Had a wonderful experience trading in my old car with Bill. Highly recommended him and hoselton for your next car purchase!
Went to Hoselton Auto Mall to sell my vehicle. I wasn't sure exactly what to expect as this was my first time doing so but Gwen was amazing and there every step of the way. From prompt responses, to reviewing every single detail with me in a way that I could understand the information being provided, to then quickly getting the appraisal done when I came in for my appointment, and lastly to making it accommodating to receive my payment. Gwen provided such a great experience that when I am ready to purchase my next vehicle, I will be ... Read More Google - Jun 12, 2026
The Service department did an excellent job. They sent a video of the tech going over the recommendations and why they recommended them. They gave me a generous offer on my vehicle which then I ended up trading in. My sales person Kodi did an excellent job selling me my new vehicle. I highly recommend working with him.
Hoselton contacted me the day after I received a cash payout quote from KBB. They made appt the next day. Negotiated the price to sell my car and sold it that day. Very quick and easy process. I would have liked to have gotten a better buyout price but it was comparable to other quotes.
Had a great experience selling my vehicle to the Hoselton family and worked with Gwen from start to finish. Gwen was spectacular - patient, professional, and thorough. Could not recommend Gwen or her team more!!
Beware of promises Hoselton cannot keep. Bought a vehicle in early March of this year and was told I would receive 3 free oil changes. Scheduled my first oil change and low and behold I am being charged. Everyone here said that was an old program and no longer exists. Cheap sales tactics!!!
I cannot say enough good things about our interaction with our sales rep Lou Munoz. His easy-going demeanor, professionalism and willingness to take care of our needs went above and beyond our expectations! When we picked up the car he spot checked and polished the exterior and sprayed the tires so they shined. He spent at least 45 minutes sitting in the car tutoring us on the computer options and how they all worked. Even set up our phone connections. Working with him was a delightful experience. Also, the young woman who handled the extended warrantee, Jordan Blundell, did a great ... Read More Google - May 30, 2026
I’m not happy about the things that were not disclosed at the time of my truck purchase
On 5/19/2026 I found a vehicle I was interested in at the Hoselton Nissan website. I clicked the "Clicked to Call" button on their website and it was answered by Daniel. I asked if the vehicle (silver Pathfinder and gave him stock number) was in stock and still available. He said he would check and then told me it was. I talked to my wife and called back 5 few minutes later to set an appointment. Jeff answered and he said he was Daniel's team leader. I set an appointment for 45 minutes later, drove to the dealership and was ... Read More Google - May 20, 2026
This is my fourth car from Hoselton Auto Mall . I can say this last one topped all the other three. I am more than happy with all aspects of the process and I can also tell you the service department is exemplary, as well. Finance awesome, and my last salesperson Jacob put the frosting on the cake!! They really do care! jma
Somehow my review has disappeared oddly hmmmm, but I can not let that fly with what happened to me.
Came in to check out a 2020 Silverado with my wife. Seemed alright from the test drive. Asked the sales rep if it had been in a wreck and if we could see the carfax. He assured us it was not in a wreck and that I would have the carfax in my purchase paperwork.
After making the purchase which was upsold big time with the all the extra warranties adding nearly $150 a month more to my payment, we noticed that there ... Read More Google - May 12, 2026
Gwen was awesome to work with when we wanted to get cash for our Toyota Tacoma. Good experience overall.
Great experience selling my car. I got a fair offer and it was an easy process, but what really impressed me was the customer experience. Gwen took great care of me. She made the whole process seamless and quick, and left me feeling fairly treated. Would recommend.
Hoselton Auto is a fixture here in the Flower City, and they became so due to their unparalleled selection of new and pre-owned vehicles. They have a terrific staff, a friendly sales team, a maintenance crew with decades of experience, and Tom on their Facilities team is both diligent and incredibly easy to work with. I highly recommend the Hoselton team!
Seamless! Gwen Z has been great, working with me on purchase of vehicles in the past, and just helped me sell a vehicle to the dealership. It was fast and efficient service, with the friendly reception I have come to know at Hoselton.
SCAMMERS!
Bought a used car with nonworking a/c (didn't realize until a few months later when it was actually needed). After going back & forth for multiple weeks they finally agreed to "fix" the problem & supposedly replace the evaporator coil & recharge it. Worked for the remainder of the summer.
Fast forward to a week ago when we had our first warm day & fired up the a/c. Shockingly it was blowing WARM AIR! Took it to a REPUTABLE service shop near me and lo & behold there's NO REFRIGERANT in the system! ... Read More Google - Apr 22, 2026
Harry smith is awesome. We had a great experience purchasing a new vehicle.
Hoselton has become my car dealership. The staff is accommodating, friendly and ever so helpful. Your salesperson Austin Fee is our car guy. We just leased out 4th car with him. He goes above and beyond to find the perfect vehicle for us. Every step of the process he was there to make the experience pleasant, smooth and so easy. I would highly recommend this dealership.
Gwen was easy to work with & very responsive. Would recommend anyone selling a vehicle to give her a ring.
I worked with Gwen Zannie on selling my vehicle to the dealership. The process was very simple, and efficient and I received a better offer from Hoselton than from one of the large online advertisers. Gwen communicated well and was a pleasure to work with. She delivered on her promise in handing me a check within 15 minutes of signing the title over.
I had the best customer experience turning in my father’s 2007 Rav 4. Not only was I treated with respect they even drove me home after the transaction was complete, I never expected that! Gwen and Fred are top notch people, thank you for the seamless experience!
Gwen from Hoselton reached out to us after I completed a KBB assessment for my dad’s car. We were able to set an appointment with her very quickly and received a generous offer. Gwen was professional and very kind. Definitely recommend working with Gwen!
I recently sold a car at Hoselton as part of an estate and was so pleased and relieved with the whole experience. Delso and Tyler couldn't have been more friendly and helpful. After a number of confusing experiences at other places, this was such a smooth experience and I got a very fair price for the car. Many thanks!!
Sold my old car here, they offered a really fair price in a really reasonable amount of time to do the appraisal, the sales lady was kind and prompt in her work. Would definitely recommend.
I drove over an hour, with the hope to test drive a buy a used car. However, the financing at this place has unrealistic expectations. They wanted to add an extra $10,000.00 bill onto the car and demanded that I basically pull it out of my butt as a down payment and didn’t seem to understand I don’t have the money. Biggest waste of time ever.
Nikolay was an absolute dream to work with. No frills, no BS, hands down the most respectful, blunt and helpful salesman I've dealt with when it comes to "big" buys. I'm beyond happy with my find, purchase process, and plan on recommending going through Hoselton to as many people as I can. Thank you for my beautiful new car!
I sold a car to Hoselton on 3/5 and was extremely satisfied. I believe that I received a good price for my car. Gwen was friendly and professional. She made the whole process easy to understand. The actual purchase was quick and efficient. It was a pleasant experience.
Gwen did a great job handling the sale of my car. Gave me a good price and was easy to work with
Hoselton charged me for a coolant flush, oil change and several other repairs. One day after I retrieve my car, the check engine light goes on. I took my car to an independent auto repair shop, showed them the list of repairs and maintenance that Hoselton had charged. This shop ran their diagnostics and found that the thermostat was broken and coolant needed to be flushed. They said there was no way it had recently been flushed. I called Hoselton and spoke to a manager who immediately became defensive, denied the possibility of it not being flushed and sounded upset ... Read More Google - Mar 7, 2026
Had a great experience with Gwen at Hoselton Nissan selling my car to her. Very professional, organized, friendly person and made the process very smooth and easy!!!! Highly recommend using Gwen if ever in need selling your car
We have been leasing from them for over 12 years. Our last lease we moved from Toyota to Chevy. We were contacted by head of lease department to come in early (8 months) for some reason. We did make the appt to come in 6 months early. We get to our appt, to find that no one knew we were coming in, and were told, sorry to many walk-ins today. They did sit us down, and we asked why did you want us to come in early? they said to go over what we wanted to do( buy out or lease again. Well ... Read More Google - Mar 3, 2026
I had an issue with my fob. Mr. Hasting reached out immediately and took care of the issue.
The used car buying process started off great. I did an inquiry thru cargurus about a 2017 Volkswagen they had on their Chevrolet lot. I spoke with an internet lead and eventually Lou in sales. He answered all my questions and we agreed on a price. I told him I'd be flying in from Long Island and bringing a check for the total due. To their credit the dealer price was fair and there wasn't any b.s. add ons. My purchase was based on all the pictures presented on the website as well as my own questions that ... Read More Google - Feb 28, 2026
Craig is the best at Hoselton Nissan - Is always straight forward and helps you find the best deal. We keep coming back time and time again to him. Thanks for always helping!
The hoselton parts driver road rages out when stuck behind somebody driving 72 in a 65 zone. Tailgates like crazy
Just bought my second vehicle from them. Reasonable fair and friendly
Purchased my new Toyota from Hunter Wyand. He made it incredibly easy. Overall great experience!
Absolutely exceptional experience looking for and buying a car here. Please go see Hunter Wyand (located at Hoselton Toyota) and he will help you find the perfect car for you. He can show you any car that Hoselton sells and will be patient while you figure out what works best for you! AND he continues to answer my questions after the sale! Hunter provided the most pleasant car-buying experience we’ve ever had - go see him!
I had the best salesman, Manny!!!! He was very knowledgeable, kind and so helpful from start to finish. He definetly took care of me. This is my 2nd car from Hoselton. I would highly recommend shopping at Hoselton Mall if you're in need of a vehicle.
Had a very good experience selling my husband’s truck with Gwen’s assistance. It took a bit of work but Gwen was very patient, pleasant, and helpful. Thank you Gwen! Cindy
Horrible experience, Don't take your car to be serviced here PLEASE, I brought my car in for and Oil change and they ended up breaking my car by doing a transmission flush, then they put another transmission and that one was also done wrong and had to be replaced , they kept my car for three in half weeks, before this they said my car needed a new tire, and that tire was brand new replaced a day before I brought it in, then all of a sudden they said my car needed a new starter, Horrible communication never call ... Read More Google - Nov 15, 2025
I had my annual inspection done and my vehicle needed a rear wiper blade. The service invoice has the blade price as $24 discounted from $33.21. I looked up the blade in their parts department and the price they charge (which is MSRP) is $21.02. I called about this and just got the run around.
Hoselton Chevrolet’s EV chargers are $2.00/kWh! Blatant rip off!! Most places charge between 40-60 cents/kWh. Just know if you buy your EV at Hoselton, don’t plan on charging there because it’ll cost you way more than any other public charger I have ever seen!
Normally I’ve had no issues with the last 5 vehicles I have bought from Hoselton ! This time around we make an appointment to test drive 2 vehicles after multiple emails and texts messages we drive to the store for them to have zero cars for me to test drive ! Very frustrating after traveling 1/2 hour to go there! Let’s get better at what you show online compared to what you ACTUALLY have ! Frustrated
Met with salesperson at 10 am. All I wanted was info. on my about to expire lease. Rep really did not want to help me at all. Was very abrupt and condescending. Did not seem to be well versed on his own profession. I will not go back based on this.
Went in for my brakes in may. Put a literal grand in maintenance. Was assured they were takin care of in all possible manners. The scraping sound was something they couldn’t fix. 2 months later I come in for an oil change and I have a notification that my car needs brake lubricant. I appreciate everything the hoselton family has done but enough is enough. 8 years I’ve been going here. Would like more thorough service and more efficient communication. Hopefully I don’t need an axel worth of brakes replaced after replacing them in may.
Terrible customer service, They want to sell the new vehicles without regard to what the customer wants. The salesman basically said it’s new or nothing else and I feel like the finance team did not work with me at all. Got an approval elsewhere and their finance team did help
Great experience, Jon Granger was a pleasure to work with and went above and beyond to make our purchase a positive experience. We purchased our last car from Hoseltons also and had the same experience.
This place is a joke!!! Not only were the people crappy when dealing with them, but the vehicle they sold me is a piece of crap, and they knew it when they sold it to me!! I will NEVER recommend this place!
Unfortunate- bought my first truck in 1989 from Hoselton Chevrolet and a few since them. Service was performed with the service department there also with no major issues. Looking at a trade in and an extremely insulting offer was presented. A follow up phone call was made the following business day (he had no clue what was going on), said he would find out and call back…. No call. Done with Hoselton service and sales.
Absolutely horrible experience. Looked at a Tiguan and with the following day being a holiday, we decided to think about the decision for a day. They called us in the morning the day after the holiday and we agreed on the price and they said it would be ours and what time could we come in? We stated early afternoon and they told us they close at 5. We arrived, waited 15 min to speak to Partha. We sat with him for him to tell us they just sold it 15 min earlier. No phone call although they LIED and said they tried ... Read More Google - Jul 5, 2025
I want to preface this review by stating my grievances are with the service department, the sales department is great across the board. Go to Billy if you need a new Nissan! I have been a repeat customer of Hoselton’s for years now, I brought my first car there to be serviced and have purchased 3 used cars from them. Up until recently, my experiences have been great but I purchased a 2018 Subaru Crosstrek back in December and it’s been incredibly disappointing since then. When I purchased the car I found out the volume knob on the radio malfunctioned ... Read More Google - May 30, 2025
I chose to pay three times more than non GM mechanics charge to have new brakes put on my car to get the dealer quality and the genuine GM parts.Considering that I leased my car and then bought it at the end of the lease, I wanted to continue taking excellent care of it. I also have Zeibart undercoat & body.
The brakes Hozelton put on,
1-SQUEAKED and were
2-DRIPPING A RUSTY LOOKING SUBTSANCE. Over the next few months my shiny clean silver cylinders all in the wheel area became completely covered with this rusty looking stuff. The car ... Read More Google - May 30, 2025
I visited earlier today to test drive a few used vehicles. The used car guy Manny was very nice and super helpful. I let him know this is my first true car purchase as I’ve been driving a hand-me-down car since college. Manny was professional and answered all my questions. The trouble started when I was taken back to the sales team to get rates for financing. Steve Westen came across very intense. He was rude, insulted the advice given to me about rejecting warrantees and pre purchase inspections, and tried to convince me that it was too late ... Read More Google - May 23, 2025
I went through Hoselton a couple times with my Nissan leases and I had no issue. As soon as I was ready to buy a used card, everything went down hill. You could tell that the salesman was used to selling new cars (I'm pretty sure he told me this a few times) When I got approved but for something almost $150 over budget, I said no but there was a very rude man at the used center that I could over hear him complain and make comments about me. I was in a rush and without a car and ... Read More Google - May 9, 2025
I've purchased two vehicles from Hoselton Chevrolet, and had most of the service done on both there as well. When I recently went to trade in my 2016 Silverado I had previously obtained a KBB value of $13,000 before going into the store. Hoselton only offered me $8,500 for my trade. I explained that I used the KBB link on the Hoselton website to obtain my value and that I had a brand new transmission. I had the salesman use the link on their website to obtain a value, using his assessment of my vehicle and the KBB trade-in value returned was $12,500. ... Read More Google - May 7, 2025
I am very happy with everything. Everyone was very nice and patient with me. Thanks to Craig for helping me out and making sure I left with the best deal. ❤️
10 out of 10 would not recommend I bought a used car from them so they were overly pushy with getting me to buy the warranty which I found out it's because the car already had an intermittent code on it when I bought it they told me I could take it to any mini Cooper dealership not the case apparently they sold me a Toyota warranty which doesn't exactly cover everything that it's supposed to because they're different cars completely so when I take it back to them to actually get the code fixed on it their ... Read More Google - Apr 15, 2025
I definitely would recommend buying a vehicle from Hoselton! I had a new car in 1 day! I was amazed how quick the process was. Craig went above and beyond for me! Amazing experience. What are you waiting for? Ask for Craig!
I came in for an oil change they did an inspection don't come here for service you'll be disappointed
Lesson learned. Bought used here 6 weeks ago. Over the last 3 weeks I started noticing more and more rust showing up in different places on the car. Upon inspection the rust has been painted over by Hoselton in an effort to make the car more appealing. For anyone that doesn’t know, painting over rust will not make the rust go away, the rust will bleed through within a few weeks. Additionally the car needed some mechanical things that should have been done before reselling. The sales manager called to explain how a 9 year old vehicle could have some cosmetic defects, ... Read More Google - Mar 8, 2025
Do not purchase a vehicle from the used lot. These vehicles come with a sleuth of issues mere months after initial purchase. I was sold 2013 Nissan Rogue and was sold under the impression that the vehicle had an extended warranty. This was not the case. This vehicle had a service warranty that comes with all used vehicles on the lot. Meaning that anything that is not electrical related to the vehicle is not covered. If anything on your vehicle physically breaks (even within that year of purchasing it) the warranty will not cover it. I had recently asked for a ... Read More Google - Mar 6, 2025
The Collision shop is HORRIBLE. Do not take your vehicle here if you want your vehicle to be fixed in under a month! A graveyard of cars. Paul was more interested in arguing with me on the phone about why my truck got dropped off and why my truck needs to get fixed versus figuring out what was wrong with the vehicle. Paul proceeded to not want to give me his name on the phone and yell about how they are very backed up and refused to give me an estimate. I now have picked up my truck and am ... Read More Google - Feb 25, 2025
In short, this dealership is unethical and unreliable. The agent we worked with named Hunter was extremely unpredictable, and dishonest.
To summarize the situation, we went to this dealership to buy 2 cars; one brand new Toyota GS 86 and another a used Toyota Solara despite the Solara having some issues such as the vehicle not locking its doors while exceeding a certain speed (Referring to a safety feature called "speed-sensitive door locking).
Despite those issues, we decided to buy Solara because they gave us some discount. Still, after we finished making a non-refundable deposit of $500 for GR 86 and while placing ... Read More Google - Jan 24, 2025
Went to get an estimate to sell my existing VW Passat. Their estimate changed considerably after inspection on site. Vehicle was in great condition with minor cosmetic issues. We were selling the car, since we had upgraded to a nicer vehicle. Checked around with other local dealers who had similar prices. Sold it online to Carvana at a roughly 20% higher price. Seamless pick-up and inspection at home, with no change in price quoted online.
I was browsing cars to see what was out there I came across a 2024 GR 86 I booked an appointment through Robin and looked at the car the next day Jon Granger is whom I dealt with and this was the best car buying experience I have ever dealt with, stress free, pain free, zero pressure I did purchase the car and highly recommend them
Great interaction with Gwen with regards to the purchase /sale of a vehicle . The process was seamless
