Customer Testimonials
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Tom Sedor was 100% from the very start! Tom educated me about the car and made me feel so informed of my purchase! Tom is the best!!!
We ordered our Rav Hybrid in April and Jake kept us updated on its final arrival. Jake and the other staff members made it easy for the final purchase. This is our fourth vehicle from Hoselton. Very pleased with everyone we come in contact with.
TERRIBLE SERVICE DEPARTMENT. I dropped off my 2 month old car on 1/3/24 for a water leak and picked it up 2 days later with two dents on my driver side door jams. Service manager denied immediately without even checking with technicians. After I showed him a photo I took of the interior trims all ripped out on the driver side during service (the 2 dents happen to both be on the driver side…), he offered paintless dent repair but still denied fault, however, the dents are too deep and unfixable through paintless dent repair. They refuse to take responsibility and repair the dents, ... Read More DealerRater - Mar 7, 2024
Jake H., at Hoselton Toyota, went above and beyond to find myself, and my daughter, the exact cars we were looking for. He continued working with us to get us the lowest payment possible, beating out other dealers in the area. If you’re ever looking for a car, I would highly recommend Jake H. Definitely an amazing car buying experience!
Disappoint with the service department for the second time. While the vehicle was still under engine and power train warrantee, I brought in my 2019 Tacoma for service. I have a rattle in the cup holder area that was there since I took delivery, and that the shift lever inside the vehicle was very stiff and very difficult to move at times between park, reverse, drive and back to park. I told Emily, the service advisor it gets worse after the vehicle sits for several days. The rattle takes place when accelerating, at mid to higher speeds.
They checked the neutral ... Read More DealerRater - May 4, 2023
I purchased 6 new Toyotas from Hoselton since 2007. I am satisfied with the vehicle purchase experience. They have over 100 employees and must earn enough to support them so I understand this need.
Whenever I take my car in for service, I always get the list of recommended services. I check their recommendations against the Toyota required maintenance list, they always recommend much more than required. My car sits in the garage all winter and doesn't meet the severe duty category.
One time they recommended a battery maintenance service for $95!
I will keep going to Hoselton since I believe they are ... Read More DealerRater - Jun 13, 2022
Smooth process, great car, great staff. Got my new vehicle sooner than expected, Great Dealership!
I had an issue with my Toyota Sienna maintaining the tire pressure and brought it into Hoselton Toyota for service. They stated that the tire sensor was broken by Dunn Tire and needed to be replaced. I recently had my tires replaced at Dunn Tire and they were laying the blame on them for a broken sensor. Hoselton charged me a bogus and ridiculous diagnostic fee. I had a gut feeling they were wrong and decided to bring it back to Dunn Tire. Dunn Tire was very upset that Hoselton blamed them for doing something they did not do. The ... Read More DealerRater - Oct 31, 2020
Prior to taking my 2019 Rav 4 in for the 15000 mile inspection I notices the tires were very worn. I measured the tires and the front had 4/32 of tread remaining. I managed a service center so i knew the tires should last for 30-50000 miles. We have had the dealership at Marsh Road rotate the tires every 5 thousand miles and had an appointment for the check up today.
As my wife was driving the car up to the appointment I called the dealer and told them of my problem. I asked if there was a manufacturers warranty on the Toya tires on ... Read More DealerRater - Jan 24, 2020
Everything start to finish was more than I anticipated! Would highly recommend this dealership! They had a wonderful selection and every person I spoke with was very knowledgeable.
Informative staff. Very helpful along the way. They were able to get the paperwork done in a timely manner so I could pick up my car at my convenience.
I leased a new 2018 Toyota Highlander and my son leased a new 2018 nissan sentra and we both had good results. No pushy sales people and everyone tried to be of assistance whenever we asked. My daughter came in the next month and bought a used 2017 altima and this has been a good car. The sales staff was great on this as well. After only having the highlander for two months we bumped a curb and punctured the right front tire. When we came in to get a new tire it was arranged that we were covered without any cost. This ... Read More DealerRater - Nov 17, 2018
2016 inspection; I was told I need my rear brakes "serviced" (cleaned) on my 2013 Prius, which I declined.
2017 inspection; I'm told I need all new rear brakes including rotors, calipers, pads "because I didn't do the recommended service last year".
I did get the new brakes in order to pass inspection, even though my brakes were performing fine and I was skeptical. I felt like I was being punished for not "behaving" the previous year, and didn't trust the recommendation (demand) being made of me.
2018 inspection; I am told I need my ... Read More DealerRater - Oct 11, 2018
I had an amazing expierence in service they kept me informed and the price was much less expensive than i initially had thought it would be.
The sales team I worked with (Molly and Jason) were amazing. I felt like they listened to what I wanted and did everything they could to help me out.
If you had asked me 3 years ago when I bout my car I would have given them 4 stars. My last 3 years:
Purchased 8/2015: They filled paperwork out wrong and I had to go back to refill out and resign paperwork
Parents backed in to my car (7/2016): Collision left dings in my side door. Said they were there before...
Took for inspection (8/2017): they left my glove box on the floor (my 9 mo pregnant brain didn't realize til I got home.)
Took for tire rotation (3/2018): Told them my car died reversing twice. Also said they filled washer fluid- fluid wasn't filled. ... Read More DealerRater - Mar 27, 2018
My Hoselton Experience was wonderful and I could not have been more pleased. My salesman was Mike Petzing and he was amazing! I definitely will be back!
I tried having some perspective, but it ultimately comes down to bad customer service. I went in a few times throughout dropping off and picking up. I was not acknowledged by an associate until one of the women was done with the person she was helping, and at least told me someone would be with me soon. None of the men acknowledged my presence at any time. When I dropped off my car the two service associates who entered my information were bad-mouthing a young employee, as I stood in front of them. When I picked up my car I ... Read More DealerRater - Dec 26, 2017
We have been dealing with Hoselton Toyota for a number of years and have always appreciated their trustworthy service. We ended up selling our 2012 Camry and leasing a 2017. We are senior senior citizens and like the safety features. Joe Monkelbaan did a great job explaining it all to us. Bob and Margaret Lamberts
I used to like Hoselton. Nick is awesome. But last year I had a sour experience and I won't be coming back.
I came in around an hour before they closed. The salesman would not let me test drive the car, because it was too close to closing. I also emphasized that this car was not exactly what I wanted, but I was interested.
I came back the next day to drive the car. Immediately after we got back, the salesman started paperwork for me to the car, without even asking me! I said I would need more time ... Read More DealerRater - Jul 23, 2017
Bought a car from hoselton in august, it was a great car and a great price. In march (very early for my car to break down within the 7 months I had it) my car broke down I got it towed to hoselton, the service provider told me I needed a new starter motor and it would be $712.00 plus tax mind you I have a 2011 Hyundai sonata I felt that price was way to much, so I declined and found another mechanic that would fix it for half the price and also tow the car to his shop...... hoselton gave me ... Read More DealerRater - Mar 14, 2017
I will never ever buy a car from this establishment again! True definition of Crooks!!! I bought a brand new 2016 and have had nothing but problems! When we call to complain they promise the world until you are face to face. I have contacted an attorney and hope to get resolve this way! Since doing right by the customer is not an option. They treat us like criminals trying to get something free! How about a car with less than 8k miles not run like crap! All over the Internet talks about issues other customers are having with the same ... Read More DealerRater - Dec 28, 2016
We bought our second Toyota and Hoselton remains outstanding from first contact through delivery. Al Morris is a fantastic sales consultant who takes his time explaining all features and set up of each model and trim level. The entire dealership is friendly and attentive.
Hoselton made trading in my lease easy and efficient. There was the usual haggling over price, typical of car sales but I was able to negotiate to the numbers I wanted that work for my budget. They scheduled my first service for me at time of sale and made the paperwork quick and easy to understand. The sales person was friendly and personable.
Worst experience ever:
1. Saturday I called to schedule a service appointment to perform the 2015 airbag inflator module recall on my 2006 Matrix. I called a second time to confirm the part was available, as I had read they were in high demand and many dealers were having a tough time obtaining replacements. I was told there was one in stock and my name was put on it.
2. Monday, the day before my appointment I called to confirm once again, but it was just after the parts department had closed and this service employee could not absolutely say it was available, in ... Read More DealerRater - May 10, 2016
Met with Al Morris to test drive a Scion and a Yaris. He knows his stuff and is extremely GREAT to talk to. I appreciated all the extra information he was able to share and his willingness to help me find the best deal on the car I want. I went to a different Toyota dealer last time. So glad I switched it up this time!!
I have leased and or purchased Toyota trucks from the 3 major Toyota dealers in the Rochester area over the last 10 years and Hoselton is the only one that I have returned to for a second vehicle. My current lease was expiring and when I went to Hoselton the sales staff answered my questions, showed me different options from buying out the lease to looking at new vehicles. They had a good selection of inventory and I ended up with the truck of my dreams.
My car was taken in for a recall and NYS Inspection. I was provided a private shuttle to take me home. The service was excellent.
I purchased a new 2015 Camry XLE from my salesman-David Muir. David was very courteous and professional. He has the best interest in the customer when it comes to car buying. The service department as well was very professional and accommodating. The maintenance interval was performed in a timely manner & the entire service staff was friendly & very accommodating. Mark Broncatello in finance is also very accommodating & professional. This is an "A" class dealership. Highly recommended.
Purchased 2 new Toyotas for myself and my husband, and traded in our current car (same day). David Muir was the sales consultant I worked with, along with sales manager Nick. Very pleased with the transaction and prices. I was able to negotiate a nice price on the 2 new cars and the trade in. They respected me as a female buyer who had done her car model and pricing research, which unfortunately is not always the case at other dealerships. They also appreciated my past dealership loyalty for Toyota purchases and referrals to family members (6 previous sales). I am a faithful ... Read More DealerRater - Mar 8, 2016
I went to Hoselton with not much hope of finding a car I could afford. Kathy Milazzo was excellent at helping every step of the way. I drove away with 2016 Corolla! Very sporty and cute. Thank you so much Kathy!
On the Internet Hoselton listed multiple 2015 Toyota LE Camrys. I sent an electronic inquiry, was contacted very quickly, and I went down immediately. The salesman said they haven't had 2015 for weeks .... But, when I arrived there were no 2015 Camrys. 2016 Camrys were available at a somewhat higher price.
I recently had my truck in for its second alternator. I dealt with Paul in the service department who worked hard to try and take care of me. Because I modified my Toyota (added a second battery and plow) I was told the extended Toyota Care warranty would not cover the repair. Paul explained that if the vehicle was inspected by the extended warranty people it would be an issue. Paul suggested the modification be removed in the event the vehicle was inspected keeping us all free and clear of issues. We agreed on a price and I thought I ... Read More DealerRater - May 1, 2015
DO NOT GO TO HOSELTON! We were haggled for 4 hours going back and forth regarding prices and they kept coming back saying this is the best deal, this is the best deal, etc. We went to a different dealership and they not only beat their price-they crushed it. The customer service is terrible and they are just trying to wheel and deal. The Service Manager hung up on me after having a conversation regarding a deposit refund. All other Toyota dealerships in Rochester are easier to work with than Hoselton!
Kathy great to work with. Happy with purchase. Kathy knew and had available exactly the type car We were interested in when we came in for our appointment. Tom and Jeanne
I had never leased before, and never had a Toyota before, but my boss referred me to this great company and recommended I give them a try. I am now on my 3rd lease and have become a Toyota and a Hoselton fan. When I was looking for a used car for my daughter, after searching through too many used car lots, and getting very discouraged and skeptical, I decided to call my salesperson at Hostelton, Darryl Jones. He helped me weigh the pros and cons of buying used or leasing new and in her case also, leasing was the ... Read More DealerRater - Aug 19, 2014
We have had excellent experiences over the years with Hoselton. My 98 Camry was not purchased there but we used Hoselton for repair services. We purchased our 2006 Toyota Tundra from Kathy Milazzo a few years ago. She is great to work with. We went back to Kathy in our search for another vehicle, explained our driving needs and we decided to lease a Toyota Prius Plug-In with her guidance. The whole process was organized, quick (but not rushed) and painless. Kathy is personable, knows her cars and is thorough with the details involved in the transaction of purchase. I am very ... Read More DealerRater - Jul 3, 2014
Sales experience at Hoselton Toyota was pleasant, straightforward and easy to navigate from vehicle choice to delivery. I would highly recommend Kathy Milazzo as an experienced, knowledgeable sales associate. In addition, I have also been extremely pleased with my interaction with Service Managers at Hoselton. They are also very knowledgeable and pleasant to work with.
We bought a good looking used Nissan Sentra with low mileage from Hoselton Nissan. The next day the car would not start in our driveway. They tried to fix it and when we got it back it would not start the next morning, again. We returned the car and Hoselton Nissan gave a full refund.
Contacted the online service at Hoselton Toyota to discuss leasing a car. Spoke to Mike H. Initially he kept asking when I was going to be available to come out. I told him that I live a long distance away and that I preferred to have the details resolved before coming there. He initially was cordial and helpful. I gave him the cars I was interested in. He called me back but had none of the details about the cars I gave him. He said he would get the specifics and call me back which he did. At this point ... Read More DealerRater - Jan 20, 2014
Roco and his team are always so polite and courteous. The service team gets my vehicle repaired without trying to "sell" me services I do not need or want. The waiting area is very comfortable, bright, and relaxing which makes waiting for your vehicle a great experience. Thank you Hoselton.
I have leased 3 vehicles in a row from this dealer. All 3 were Toyota brand starting with a Camry. Then to a Tacoma and now and most recently a Rav 4. With each vehicle the options and service has gotten better and better. I highly recommend this dealership and do anytime the question arises. The knowledgeable staff has always performed well and with curtious follow up and proffesionalism. When it is time to turn in the lease I have no doubt about the fact that they will be fair. I have been through it twice and was never charged for a few ... Read More DealerRater - Oct 2, 2013
I like Hoselton Toyota Dealership. I purchased my Toyota Venza in 2009 at Hoselton Toyota and I have been using Hoselton dealership for scheduled service checks and inspections for my vehicle ever since. Hoselton team care about their customers and I am very happy to continue to come back to Hoselton Toyota.
I also want to thank Service Manager Zack Goldman, who has been a great help during my visits to Hoselton Toyota and has helped ensure that all the checks went smoothly. Zack is usually personally involved and courteous, also I can trust him - he is very organized and ... Read More DealerRater - Sep 13, 2013
Chris DiGuardi was outstanding! He was professional and went the extra mile with this sale. In addition, there was always an introduction if we needed to speak with an additional person (ex. financial person). The friendliness amongst the entire staff was amazing, even those we did not deal with. It is without hesitation that I would recommend Hoselton Toyota and Chris DiGuardi to future customers!
Our total experience with Hoselton was exceptional! Phil was awesome to work with, very attentive and made it a very pleasant experience.
He made sure that we were totally satisfied with our decision, and went the extra mile to get us what we wanted. He was very down to earth,
yet still very business like. He made us laugh and we felt like we had known him a long time.
Dealing with Sara was another very pleasant experience; she was extremely helpful and great to work with! Sara, Thanks so much for all of your help and the referral of ... Read More DealerRater - Jul 18, 2013
I have been using Hoselton Toyota for service on my 2003 Prius for 5 or 6 years now, and have worked with a number of their service reps. Hoselton has always been very accommodating as far as scheduling appointments and has completed the work in a timely fashion, which is of value to me as I usually wait for my car (although shuttle service is available and I have used it on occasion). One thing I appreciate in particular is that no one at the dealership has ever tried to talk me into having work done on my car that it doesn't ... Read More DealerRater - Jun 2, 2013
Every aspect of service at Hoselton Toyota is exceptional. From the greeter who checks in your vehicle, the service manager who writes the service order to the cashiers who accept payment and release your vehicle, all are friendly, informatiive and co-operative. I have been a customer for many years because of these qualities. Keep up the good work!
This is the second vehicle purchased from Darryl Jones, and he is a pleasure to work with. Knowledgeable, helpful and never pushy. Best dealership I've worked with. I previously purchased a Venza from Darryl, which I loved, and now have a 2013 Avalon which is a joy to own. Great gas mileage, and classy. I get compliments everywhere I go.
Dealing with the sales person Phllip Degrazia was one of the best car buying experiences my wife and I have had in the 11years we have been living in Rochester and we have bought 4 cars in this time period. We came from Long Island and this salesperson and this dealership compares with the type of service we got on Long Island for 30 yrs.When people ask us we tell them this is the place to go this is service that you will feel good about!
The service department is always very well-staffed and extremely friendly. They explain service done and any service issues very well. One of the best service departments that I have ever experienced...
I had recently had a full frame replacement performed on my 2003 Tacoma pickup. Those efforts went extremely well. When I developed a "shimmy" in the vehicle a month later I decided to return to Hoselton because of the excellent service I had received. The problem was a defective universal at the driveshaft rear end fitting. The problem was diagnosed and repaired in very reasonable time.
I have nothing but great things to say about Hoselton Toyota!! Every single employee I have had dealings with has been polite and very helpful. The service department takes the time to answer my questions and makes sure I am satisfied with the service. I love my 2011 RAV4 and recommend the car to all my friends. Most importantly I recommend Hoselton Toyota for the place to purchase a RAV4.
Went to hoselton Toyota for brand new Camry with my friend. Lots of haggling involved. I personally don't have much patience for haggling but sales person and manager seemed to enjoy it. If you are buying a brand new car, go to Dorshel. It turned out that Dorshel had lowest price locally and they don't haggle. My firend at the end bought a car from hoselton after at least a hour of process with the fact that we havent have eaten anything. Otherwise, service seemed decent at hoselton.
The staff at Hoselton were all very polite and helpful. The work they do can be depended on. They were able to finish the job in an expected time with no problems.
I was very impressed with your service reps and especially you shuttle service. I was able to go home and do my thing. When the car was ready the shuttle driver came and picked me up. By the way the shuttle drivers we nice and friendly. Thank you for helping the retired.
I have been impressed with everyone that I have dealt with at Hoselton Toyota, from David Sykut in sales, my service team, the parts people, and John Bailey at the body shop. Everyone has been most helpful and I have gotten honest answers to my questions. This dealership understands the importance of treating their customers well. They even have informational get-togethers for new owners to answer any questions and to cover topics of interest. It was truly not a selling opportunity for the dealer - just a committed effort to ensure the best driving experiences possible for their customers. I ... Read More DealerRater - Feb 14, 2013
Nearly all ratings are 5 because: It is easy to make an on-line service appointment The vehicle is always ready when promised The work is performed correctly the 1st time No work is done unless authorized by me
20 years of experience with Hoselton Toyota. Bought new cars and always go there for service. From the receptionists, to the service writers, to the sales staff, YOU are all GREAT. Being treated like one of the family!! I love to come there; even the coffee is very good.
Friendly efficient and pleasant. The car was ready when expected. The cost for the maintenance was what I expected. I asked for my registration label to be reattached and it was done as expected.
Steve was great to deal with and very knowledgeabel about the car. he always appeared to have our best interests and take into account our needs and wishes. he was not confrontational and made buying the car a pleasant experience. he is a very good salesperson. Even after buying the car he spent lots of time with us to make sure that we were comfortable and happy. we didn't feel that he was selling us a car, but rather showing us different alternatives to meet our needs, allowing us to test drive as many times as we needed to ... Read More DealerRater - Jan 1, 2013
I've always been pleased with the sales and service I have received at Hoselton and look forward to doing business with them again and again.
I just had an oil change and a tire rotation. I had made an appointment to wait for the work to be done. The car was done in under two hours. The staff was pleasant and courteous.I bought my car here six years ago and have always had great service.
This facility is clean, professional, courteous and very attentive to its customers. The girl at the desk was extremely friendly and helpful. The work was completed in a timely manner and the vehicle was well taken care of.
Always great customer service, we have two Toyota vehicles bought from Hoselton and regularly serviced over the past 5 years. Helpful Advisors and great Technicians - every confidence in their professionalism.
This is the 2nd RAV4 purchased from Hoselton; the 1st was serviced by them every 3 months for 10 years and would still be in use if that deer had waited to cross the
road. So of course there was no other choice but to go back to Hoselton and get
another RAV4. That one is in its 2nd year, has its service every 3 months, and I
expect, baring another misguided critter, will be MY car for quite some time. I
"wait" each time I bring the car in - the Service Dept always does its best to do
what ... Read More DealerRater - Dec 13, 2012
Hoselton Toyota has always given us first class service and only suggested things to be done that are needed. They're a no-frills group that continues to improve their product. Good job, and thanks from my wife and me for the comfort and security we enjoy by only choosing Hoselton Toyota to service our Camry.
BUYERS BEWARE!! This dealership is horrible, I would neither refer nor purchase a car here. I spent a total of 6.5 hours in the car driving from Albany NY, all on false pretenses/misrepresentation. Needless to say no sales staff, nor management cared!! Then at the very least you'd think they'd do whatever possible to accommodate the customer! NOT AT THIS DEALERSHIP. I already drive a fairly new 2010 Jeep Wrangler LTD. at which they offered $20000. Well below KBB or any black book etc. I had expected to arrive and view a SUV. I had called in advance to make ... Read More DealerRater - Nov 25, 2012
I purchased my new Toyota Venza 2009 in Hoselton Toyota, Rochester NY. My Venza is a very-very beautiful & great car, so I'm very pleased with my purchase. I also want to thank my Hoselton Toyota Service Manager and Advisor Zack L. Goldman, who has been a tremendous help during my visits to Hoselton Toyota and has helped ensure that all the checks went smoothly. Zack is usually personally involved and designates knowledgeable, skilled and courteous staff I can trust. He is incredibly organized and professional, offering detailed information and great advice about taking care of my Venza. So I’... Read More DealerRater - Nov 4, 2012
They are by far the biggest bunch of liars and thieves we have ever encountered. My vehicle was certified platinum and had more issues with it then ever. The sales associate was rude to me and did not return calls. Stay away from this dealership.
Conor Dwyer is a very professional and knowlegeable young man. within seconds he knew just waht we wanted and went outof his way to make sure everything flowed smoothly. We visited the dealership on a Saturday, and had very little time. He never rushed us and worked hard to accomodate us. By the following Tuesday night we drove away with our new Venza. This is the way car buying should be.
I know that if we have a question or problem I can call Conor and he will be there for us. On a scale of 1-10 he's a ... Read More DealerRater - Jul 19, 2012
This is the 3rd vehicle we have leased from Hoselton with Kathy Milazzo as our salesperson. She is so personable and thorough that we have recommended her to our friends. We really like her. Everyone at the dealership makes you feel very special and takes good care of you. Even the parts mamager installed the mats I bought. I am very pleased with Hoselton and will continue to buy vehicles from them. By the way, the Terms of Use is way too long and I can see why people don't fill this questionaire out.
I was still driving a 2004 Ford with 140,000 miles on it because I really dreaded the process of purchasing a new vehicle. My daughter convinced me to go to Hoselton's because she had bought her vehicle there in 2008 and was very pleased with the entire buying process. The moment I walked through the door I knew I was in the right place. I was treated with the utmost respect and thanks to Sean Carroll (sales consultant) the purchase of my new Toyota Sienna was a very enjoyable buying experience.
MY FRIEND AND I SAW YOUR AD 185.00 A MONTH LITTLE MONEY DOWN.I CALLED WHILE ON OUR WAY ASKED IF THEY HAD WHAT I WANTED IN STOCK.THE RESEPTIONIST WAS VERY POLITE (SORRY I FORGOT HER NAME)SHE TRANSFERRED ME TO SALES THEY HAD SOME IN STOCK I SAID WE ARE ON THE WAY AND IF I REMEMBER CORRECTLY THEY SAID TO ASK FOR DAVE ROGERS WHEN WE CAME IT WAS A VERY BUSY DAY LOTS OF CUSTOMERS.THE HOST WAS VERY NICE AND QUICK TO GET US HELP DAVE WAS BUSY SO SHE TOLD US FEEL FREE TO LOOK ... Read More DealerRater - Jul 3, 2012
Was very pleased about the suggestion of getting a "leased" car versus buying a 6 year old used car. We were on our way to pick up the used car when we stopped by Hoselton, first, because of the ads on the street corner. So glad we did. Thank you all.
I do not like buying cars. Not easy to deal with. Conor understood my discomfort and worked hard to put me at ease and get a fair deal done quickly. Was very forthright and honest on price negotiation. Did NOT make me wait for answers. He wanted me to have the car of my choice and made a sincere effort to make that happen. I would ask for Conor for my next purchase visit.
This was my first time at Hoselton. My first impression was excelent; they took my name and very quick a sales representative came to see us (I went with my husband).
David came, I told him what car I was looking for and then he took us to the lot. He explained to us the difference between the models, and his patiente was great!. We test drove the car, David explained how everything works and he knew what he was talking about. Went back to his office and the time came to talk about the price of the car. Right ... Read More DealerRater - Jun 12, 2012
I had very friendly and fast service and appreciate the help David Sykut gave me in the car buying process. I look forward to more great service from Hoselton Toyota!
I've been buying cars for well over three decades now. Dealing with Hoselton Toyota and specifically Karen Jacob was a very satisfying experience. I've heard all the horror stories before about new car sales. None of those were ever present in my latest deal. I bought a 2012 Corolla S that had just come off a truck. I arrived at the dealership at about 3:30pm; test drove a 'S' model that was on the lot; negotiated with Karen for about 5-10 minutes (one round of negotiations) and we were done. They prepped the "just off the truck" ... Read More DealerRater - Jun 8, 2012
Great experience with both sales and service from Karen and Dawn at Hoselton!!!! The price of the car was great and I received great service after the sale.
I had a wonderful experience at Hoselton. Every contact I made was professional and very friendly. I worked with Kathy Milazzo in Sales and she was very knowledgeable.
I bouught 2012 Toyota Camry after comparing it with two other choices. The primary reasons are the color and quality of the car. Deryl Jones made the fantastic suggestion on Color, Cosmic Grey...I am so pleased and thankful to Deryl for suggesting this coior and car. He was very supportive and caring for my needs for the budget and choices. Overall Haselton experince was great. It was easy to compare different models at one location and without any sales presure. I hope to do more business with them.
When we arrived at Hoselton,we were immediately greeted and introduced to our salesperson, Jerod Ingrassio.
He aked a few questions as to what we were interested in and then proceeded to show us some vehicles and to take a test drive.
Jerod was very friendly and knowledgeable regarding the available vehicles.
After our test drive we sat down and began to work out the transaction and eventually we arrived at an acceptable price.
It was an entirely stress free process and I attribute that to the professionalism of Mr.Ingrassio.
Purchasing a new vehicle can and sometime is an ... Read More DealerRater - May 16, 2012
I just leased a new Toyota so I have not needed the service department but I can say I was very pleased with the sales staff and was not ill at ease during our negotiations, Buying or leasing can still be an ominous ordeal to many but I would recommend this dealership to one and all.
This gentleman renewed my 2010 Camry lease from Hoselton to a new, 2012 Camry lease. The car is outstanding. I am 100% satisfied with everything he did to help me, from locating the car which had just arrived at Hoselton 4 days earlier, to installing my previous license plates and New York state certificates, to tutoring me on the details of the controls, monitors, settings, etc., etc. He gave me his time generously during the 3 days of getting the new car aligned and ready for me. I have never been better helped by anyone than this gentleman. He is outstanding -- just like the ... Read More DealerRater - May 10, 2012
Hoselton Toyota has a very clean and welcoming environment, with a staff that is friendly, courteous, and helpful. I can't say enough about them -- and Al is the best!
From the moent I arrived to view the available Prius models at Hoselton Toyota I was treated with respect and courtesy. The sales staff worked with me to effect a deal I was comfortable with and financially able to afford. The best part is I now have a brand new Toyota Prius that my wife and love.
From the moment we walked in which was originally to service our car, all the employees we met were very helpful, friendly and professional. We believe we received a good deal for the lease and buy back of our other car. Everything ran smoothly and we are very happy with the car.
My car got hit by another car while in Hoselton getting repaired!!! The manager called me to let me know and lied to me about the damages my car had. They told me they gonna take cake of everything initially but after a week they want me to call the guy that hit my car and call his insurance so that the repair can be done! Unbelievable! The lady from Hoselton that handles my car status never return my calls, very unfriendly and rude! Not going back to this dealer ever again!
If the Hoselton sticker is on your car, than you probably paid too much!
We went to Hoselton Nissan and Toyota to look at new cars to replace our existing vehicle.
We were greeted by a very helpful sales person who spent hours with us. We test drove four different cars, 2 Toyotas, and 2 Nissans. He was very friendly and accommodating, even if his product knowledge was somewhat lacking. The sales man gets a good grade, he did all he could. Things were great until we decided on a Toyota Rav4.
First the Toyota sales management came to us with an ... Read More DealerRater - Feb 12, 2012
When i came in last week looking for a used Rav 4 Joe was very helpful.We test drove a couple and i fell in love with a black one.When it came time to talk money,Joe completely shut down when i told him i what i owed on my car.I felt like a criminal they way he suddenly treated me.In this economy you would think that they would be eager to help work out something.In the past i have bought 2 vehicles from Hoselton and would swear by them.Now i wouldn`t recommend them to my ... Read More DealerRater - Aug 24, 2011
This was my first leased car, and I have to say I was a bit nervous. But Karen and the entire staff at Hoselton were everything I needed in order to make my decision a comfortable one. I had a lot of questions and concerns but they were all put to rest, in record time!! It's only been 12 days and I love this Camry!! Would recommend this dealership and Karen to anyone looking for a new/used car. Thank you VERY much!!
If you’re considering Hoselton Auto Mall, do your homework!! I had my mechanic take a look at a vehicle which they had for sale listed above clean retail value. Come to find out there were significant problems and the repairs would have cost me between $1500-2000. I cannot recommend this dealership. Based on the condition of the vehicle I was interested in the price was grossly overinflated and the sales rep Mike Holbein, like many I’m sure, engages in the art of revealing as little as possible while he explains that he is a Christian and his kid ... Read More DealerRater - Jun 9, 2010
My wife & I are very impressed with Joee's level of professionalism and how he conducted himself throughout the buying process. Something that, unfortunately, is very atypical of most individuals in his profession. Joe handled EVERYTHING in an extremely proficient manner and consistently worked on our behalf. We are very grateful that Ron Palmer placed us in his very capable hands. I called Ron on my way home from signing all of the paperwork to let him know all of this and how I “felt after the sale.” Thanks for everything.
Amy & Ted - you two are AMAZING!! This dealership truly cares so much about humans and deserves anyone’s business in the market for a Nissan!!
Great experience, love my new pathfinder! Hoselton Nissan for the win.
I purchased a new 2025 Nissan Pathfinder in January31,2026.I noticed a problem with the bottom seat panels on the driver and passenger wrinkling within driving the first 500 miles. The vehicle currently has 3800 miles on odometer. Prior to making an appointment at Hoselton Nissan , I googled wrinkles on the bottom seat panels and there were numerous posts and complaints about this issue. I paid 45k for this vehicle and expected quite a bit more quality for the price. The service tech, Ronald Ward stated that nothing could be done about this because there were no split seams and to keep track ... Read More DealerRater - May 9, 2026
Great team, excellent comminication and quick service!
Great experience, easy sale and good vehicles. Dan Schmitt was very helpful and easy to work with.
My wife and I worked with Harry Smith and Tim Mauer at Hoselton looking at the Toyota Grand Highlander and the Nissan Pathfinder. Our lease was up so we were exploring our options across various brands and SUV models. We had a great experience with both. Harry was very knowledgeable about the vehicles and found the exact trim level and features we were looking for. Tim was honest and straight forward with the pricing, discounts, and rebates to show us the best deal without the back and forth. Great experience and highly recommend.
A young man named Del provided exceptional service in assisting me with the purchase of a new car. I informed him of my desired vehicle, despite my limited credit history. He diligently searched for the ideal car that would accommodate my financial situation and offer the most favorable payment terms.
Initially, I experienced disappointment due to my high expectations and the creditworthiness of my co-signer. However, the following morning, Del contacted me with excellent news. He informed me that I could proceed with the purchase by bringing an additional $300. Remarkably, my monthly payments were significantly lower than anticipated.
I was ... Read More Google - Mar 27, 2026
Sold our car here today it was a great experience. Gwen was great to work with. We were given a fair price and it didn’t take long. Highly recommend this place for selling a car.
We just left the dealership with a bad taste in our mouths. The salesperson who showed us the car was easy to talk to, informative, and had great communication and customer service skills. If we had only dealt with him, I would easily give a 4.5-star review.
However, my sister asked to speak with Randy Ross, and the experience quickly changed. His attitude came across as arrogant and dismissive. As he leaned back in his chair, he carried himself as though he owned the place, with a very pompous demeanor. It felt as though he had little concern for the ... Read More Google - Mar 7, 2026
Great experience! Got a 2025 Nissan Sentra, very impressed, see Jacob, he's an excellent salesman that cares about the customer. Best customer service.
Bought my car from Hoselton Nissan and continue to bring it here for its service. They are always friendly and quick as possible in getting me in and out no matter what the service is. Ron Ward in the service department is excellent, he helps me every time I go and is completely honest about my cars needs and when it needs to get done, he's the best! The guys at Nissan also like my skeleton I dress up for Halloween that sits in my back seat all year long lol, Amazing service every time, Thanks Ron! Thanks Hoselton ... Read More Google - Feb 12, 2026
Friendly staff at the Nissan location, provided a great loaner and repairs were done quick and correct.
Stellar customer service.
Jacob Harnischfeger was wonderful to work with! Thank you Jacob!!
Harry Smith was a very trustworthy and knowledgeable salesman. He answered any and all questions I had about the vehicle, current deals, financing options and any concerns. I was able to test drive the car and had a friendly introduction to staff in various departments. I never felt pressured at any point to make a decision but was well informed by the time I was ready to close the deal. I was able to negotiate an amazing offer and I'm more than happy with my purchase! I would highly recommend Hoselton Nissan to anyone in the market for a ... Read More Google - Dec 6, 2025
Whenever we are in Hoselton Nissan we are always treated with great customer service. The service dept. is top notch!! I have gotten to know all the guys and I refer to them as "my brothers." On Thursday we bought a beautiful 2026 Rogue. My husband chose scarlett red. Jacob is such an easy going and great salesman. He treated my husband and i with respect. His sales skills are excellent! We had such an awesome experience. Many thanks, Julie and Terry G
Owens is great!!! It was my first time leasing and he made the experience so smooth and stress free. He’s very genuine and wants what’s best for you! He was very patient with us and very knowledgeable, he made sure every question we had was thoroughly answered. I’m recommending everyone I know to go see him and I’ll definitely be back when my lease is up! Overall the whole experience was good everyone we talked to was very nice.
The parts department is very helpful, knowledgeable and friendly. My go to
Greet you with smiles. Make all sorts of promises but seem to have a hard times following thru.
My salesman, Jacob was great!!!!
Very nice people! Finally informative and my work was done within a timely manner!
The service was prompt and well done.
BEST DEALERSHIP EXPERIENCE EVER Gwen has worked with me for the past 4 months tirelessly. Her patience and helpfulness throughout the process went above and beyond normal levels of customer service. I am so grateful to this entire team, however, massive gratitude to Gwen for having the endurance the situation required. I will only be doing business here from now on. I cannot thank or recommend this dealership enough!
Exceptionally kind, listened to what I needed and made my leasing experience the most stress free that I’ve ever had! Harry’s knowledge and attention to detail as well as his determination to find me something that was the best match for me was incredible! I will be referring friends and family to him!
My Nissan armada decided it wanted a new transmission at about 80 thousand miles. What came next was amazing high repair quotes of 10 and 12 thousand dollars to replace it. From other Nissan dealerships and transmission specialists in the area. Hoselton was amazing they gave me by far the best quote and the work they did was top notch. They stayed in contact by email and text and everyone I dealt with was awesome. Mark in the parts department was super helpful. I wish I could give this place 6 ⭐️
Had a great previous service experience and was trying to obtain another service but the receptionist for Nissan service seems to have her head in the clouds unfortunately. I called for pricing an a diagnostic service and she said “mark” was currently with another customer and she would call me back in 30 minutes. Waited 45+ minutes and called back, she said the exact same thing, and when I questioned, she said she’d never spoken with me. In the time I waited for her to (not) call me back, I was able to quickly call another Nissan dealership and have the ... Read More Google - Aug 9, 2025
I have been a customer of Hoselton Nissan for years. Craig has been my salesperson and I have always felt confident in his knowledge and direction which he guided me in obtaining my 4th vehicle over a year ago. Craig has NEVER pressured me and has been swift with entire process each time. Next, the service department is so organized and runs so smoothly, every time I have interacted with them it could not have been any easier. The service wasn’t because of any issue with my Nissans, but tire issues due to potholes etc. Finally, I also have ... Read More Google - Jul 28, 2025
Ask for Greig he is the best only reason I use Hoselton
Save yourself the time and start the process at Hoselton- I contacted no less then 6 other dealerships before emailing Hoselton and being helped by Mr. Harry Smith.
I could make this review 10 paragraphs talking about how great everything was, but I'll try to summarize.
1) Under MSRP
They got me a manual Versa under MSRP while most other dealerships were charging up to $1,500 over due to it being such an 'in demand' vehicle.
2) Fees
This was my first new car purchase. I was ready to fight tooth and nail to get the stereotypical fees removed, but they don't have ... Read More Google - Jul 21, 2025
Brought my fiance’s car 2 months ago as I have multiple times before, asked about the brakes, and specifically asked if there was anything we could put on the brakes to help it from wear and tear/squeaking as we just got them replaced somewhat recently. I was told by Rocco, “no, there’s no lubricant or liquid to put on to help, when they wear down, you’ll just have to replace them”
Now my fiancé just went in and brought in the car and now getting brake lubricant to help instead of replacement. Now we have to spend $100+ ... Read More Google - May 27, 2025
I've owned my 2017 Nissan Altima for eight years, and I've noticed the proactive efforts made by the service advisor team to enhance customer satisfaction. I remember they used to wash customers' cars after service and had a fancy Americano/Espresso machine before COVID hit. Now they do videos of the 27 multi-inspection, sensors of the detecting the car appointment at the entrance, and have a separate corner in the waiting room for working. They even have a better easy-to-use coffee and tea machine. While online competitors are trying to take over the car-buying experience, it's important to consider ... Read More Google - May 20, 2025
Jacob H sold me my car back at the end of April, and he was wonderful! He is so professional, made the process easy and understandable, and got us a great deal. When the time comes, we would definitely go back to him—he goes above and beyond!! Definitely get your car from Jacob, he’s great and very knowledgeable!
I worked with Harry on leasing a car. The whole experience was great. They worked around my schedule. I would recommend Harry and the Hoselton team (everyone that helped me was very helpful)anytime.
The best friendly dealer in ROCHESTER
Harry was my salesperson. This was my first time financing a car. He was great to work with and seemed to have my back the entire process! For me it was between Hoselton or West Herr as they both offered very competitive prices. Ultimately I went with Hoselton because of the relationship and environment that Harry and the rest of the team created. My parents were also in the market for a new car at this time, and within a few days, I sent them over to Hoselton because they were so great to work with!
These guys are absolutely the best!
They have helped me time and time again!
Anyone that says otherwise has to be on drugs because these guys are the best dealership you will ever go to period.
And trust me when I say I have been through at least a dozen...never had an experience like it in my entire life!
Like when they called me up to ask how the service was I was so excited to tell them how amazing my experience was.
They will literally go out of there way to make sure you don't have to ... Read More Google - Apr 2, 2025
We HIGHLY recommend you buy your next car here. On 3/24/2025 I helped my dad buy a brand Nissan Leaf. Our sales consultant, Billy Bolia, was very professional, very easy to talk with, and was able to provided for us exactly what we were looking to buy at the exact amount we were pre-prepared to pay. Nate Chandler, the general sales manager, made financing a breeze, and was able to find us the best lowest APR available. They also gave us a very favorable trade-in allowance that matched KBB. From the front desk to all involved, this was a top notch ... Read More Google - Mar 26, 2025
Clean building & bathroom. Nice sales people. Not high pressure.
They have been the best dealer to work with. From sales to service.
Salute. I'll ALWAYS remain a long-term loyal customer (since 2010). Primarily bc I'm valued and well taken care of no matter any issue associated. The scheduling staff in Nissan Service are WONDERFUL, exhibiting what I coined as the three p's: PATIENCE, PROFESSIONALISM & pleasant. WILLING to do what they can to accommodate any request made. Treating it with respect and urgency. Bravo to Nissan Service Dept as well. Upon continuly losing air in 1 of my new tires on my 2024 Nissan, I called Hoselton for an appt & they took me in the SAME day. It was repaired after ... Read More Google - Mar 2, 2025
I went here to return my lease and the staff was super friendly, efficient, and easy going. Definitely the Nissan to go to in the area!
As a senior citizen and never having negotiated leasing a vehicle before, Harry Smith lead me through the process with courtesy and patience. I could not have asked for a more knowledgeable Sales Associate and I love my new car!
Would recommend Hoselton Nissan time and time again over any other place in town. I felt respected as a woman, I felt listened to, and I appreciated the communication via text messages videos, phone calls, and paper print outs. They have a top quality service department, attentive and hospitable service employees, and the technology to service my car forever.
Nissan was absolutely amazing at helping me find a car that fit my budget and had characteristics I wanted! Billy was absolutely phenomenal in the whole process! It was my first time buying a car and he made the whole process smooth!!
Tim Lippa is the best salesperson at Hoselton! My whole family loves him!
The customer service was great. Bill and the Finance manager made the process easy. I bought the car I was looking with low mileage. Thank you.
My salesman ,Harry Smith was exceptional and very responsive to explain everything regarding my lease purchase of a nissan Rogue,I highly recommend him .
Excellent service experience with my Nissan Rouge!
Great experience working with Bill - very helpful for getting our first car together!
Craig is a great sales person and he is the main reason we continue our business with hoselton Nissan. He is extremely helpful and honest when considering your next vehicle and is extremely helpful. Our family has leased over 5 vehicles through him and will continue. Thanks so much Craig for everything!
We had a great experience at Hoselton Nissan thanks to Craig Holmes! Craig worked hard to get us top-dollar for our trade. He made the whole process smooth and easy. We’ll definitely buy our next vehicle from Craig!
We have leased 8 vehicles from Hoselton. The first two were Toyotas, the rest were Nissans. That includes a Rogue in June, 2024 and a Murano that will be picked up on 8/13. Our salesman through all of the leases has been Tim Lippa. Tim, followed by the service departments for both brands, are assets to the Hoselton Auto Mall. There are many options available to us but no need to go anywhere else when you already have the best experience with such a consequential purchase.
We have been dealing with the Hoselton Nissan Leasing program for quite a few years! Our sales rep ..Tim Lippa has been a great asset in helping us. Tim goes above and beyond to make sure his customers are satisfied!
Gwen Z was knowledgeable, prepared and so helpful as I went through the process of buying a car after 10 years with the old one. From the greeters to the finance folks, I was treated well and never pressured. Love the car I got and appreciate the wonderful team at Hoselton.
Once again, Hoselton Nissan is the BEST. They live up to their promise of treating you like family. Tim Lippa always goes above and beyond to take care of his clients in any way he can. Thank you, Tim!
Quick, easy - Love my Nissans
Craig Holmes has to be the best salesman I have ever dealt with! He’s honest, caring and very informative. Highly recommend asking for him if you’re shopping for a Nissan- he won’t steer you wrong! 😉😃
I did a LOT of research for my purchase before going to Hoselton. I sent out at least a 1/2 dozen emails asking for quotes. Dave Rogers at Hoselton got back to me with the best one. When I came in I met Craig Holmes, who arranged a test drive. Afterwards, I was pleased with the vehicle and negotiations were smooth and non-confrontational. We settled on a price that I was happy with and took delivery a few short days later. Craig was great to talk to and work with. Dave Amico in the finance department was pleasant to work with ... Read More Google - Jun 13, 2024
I would give 10 stars if I could. I cannot say enough about the amazing service and the willingness to go above and way beyond to make sure my van door was fixed for a very heavy delivery weekend. I have been to other dealerships and I have never been treated so well. Have my business for life.
Craig Holmes was excellent to work with and created a deal that made me feel like a valued customer.
Customer service was excellent!
Gwen at Hoselton Nissan helped me get out of an expensive car payment in a time of need, she was very knowledgeable and helpful. I’m very grateful for the understanding of my situation and for making it happen in such short notice. Will definitely be back in the future when I’m ready for a new car and I highly recommend her and Hoselton. Thank you so much Gwen!
Always good service on time for appointments fair prices friendly faces at the desk
Very pleased with the service department of Hoselton Nissan! They were able to quickly remedy problems with my car that Vision Nissan was not able to fix or that Vision fixed incorrectly. Even though Hoselton is further from my home, they will be the go-to for all my Nissan warranty & recall needs.
The folks at Hoselton Nissan continue to do a great job on my vehicles. They are professional, extremely competent, and very friendly.
From the second I pulled up to the completion of the service, everybody was very friendly, professional, and helpful.
Had a great experience. Professional, patient and experienced team willing to go the extra mile to work for what you need. Will be going back in three years for returned business after my lease is up! Thank you Melissa, Joe and Kody!
Bill Bolia was fantastic to work with. He's such an asset to Hoselton. He made me feel comfortable and wasn't pushy. I appreciated that he treated me professionally.
Craig was very helpful in explaining all my options. I was able to quickly and easily get in a new car without a higher monthly payment than my last car.
I made an appointment online but when I got to the shop they didn't have me on the schedule. Brian said no problem and got me in. Brian is my favorite person to work with. He takes the time to listen and helps in anyway he can. My experience at Nissan is always good and I really like the little things they do, like filling my windshield wiper fluid when its low.
I brought my car in because I heard a sound and it had sort of wobbled like it had a flat. They weren’t able to replicate the wobble but were able to determine that the sound was the brakes. I unfortunately for my wallet had to replace the brakes and do some other work but at least I know now that everything is all set with my car. Brian was very helpful with breaking all of the pricing down and gave recommendations as to what was necessary, if I didn’t want to do it all at once, which ... Read More Google - Apr 25, 2024
“I truly appreciate the professionalism and kindness shown during my visit. It made the whole process stress‑free.” “The team treated me with respect and kept me informed the entire time. Thank you for the excellent service.”
Diagnosed the problem and fixed it the first time
The shopping and buying experience at Hoselton Nissan is one of the better ones I've had at a dealer. Our salesman Craig was very knowledgeable about the car we were interested in, and helped us make a good final decision about leasing an end-of-year 2023 Rogue. The car had to be sent out for an aftermarket addition and it was ready in 2 days. Financing was a breeze and as-promised. Overall, I recommend Hoselton dealership, Nissan in particular, and Craig especially.
Spring of 2024 I needed to get the AC charged in my 2011 vehicle. Upon taking there they diagnosed it as a condensor with a hole in it. Keep it mind that last year the cooling effect of the system slowly degraded the entire summer. If I was on the expressway, the temp would stay at around 75 in August. I decided to have it serviced the next spring. I was charged well over 1000$ dollars to have it replaced and I requested upon pickup of the vehicle- the defective condensor. I have access to tools to check for pressurizing objects with extreme temperatures ... Read More DealerRater - Oct 13, 2024
This is my second Truck purchase from Joe Terzo. He was great to work with and I would highly recommend him to anyone looking for a new Chevy!
Edit 4/27/24
Hoselton came through and has refunded my money for the service described below. Thank you for your attention to the matter.
I dropped off my 2023 Chevy Tahoe at Hoselton because the battery was dying in my garage. I was informed by Paul in Service that they would check it out, and as the car was only 6 months old, everything would be covered under warranty.
After countless diagnostics over 3 weeks, the service department couldn’t figure out what the problem was. To cover their tail, Paul blamed the problem on a dealer installed Lojack device, which, of course voided the ... Read More DealerRater - Apr 1, 2024
Lucky enough to get a salesman named Mike Tyson very nice young man didn't play any games he was personable and very professional and no bogus fees. You should train other salesman with his method and they would get a lot more sales. I tried East Syracuse Chevrolet but the salesman I got there was very hardcore and I would try to xxxx the customer for every dime he could.
Over a month ago, Brian DiSanto called and offered to refund my recent service expense of just over $500 dollars to settle my earlier complaint about brake rotor replacement. Since the offer of the refund, there has been no contact and no refund. I wrote the owner a letter describing my experience. Maybe he'll care that his people are damaging his business.
Over the last five years, I've done about $20,000 of business with the service department of Hoselton. My most recent visit will likely be my last.
Hoselton replaced my brake rotors about 10,000 miles ago and during my inspection visit, they told me that the rotors were rusted out and delaminating. I requested that the parts be kept so I could look at them. Suspiciously, the parts were discarded so I could not look at the condition of the parts.
I contacted the service director and got no response. I hope the $500 you got from me is worth the loss of ... Read More DealerRater - Jun 19, 2021
The folks at Hoselton are great! They listen to what the customer wants and go out of their way to help the customer be successful.
they will sell you the car, won’t budge on the price, they will give an awful service department, they will blame you for the problems with the car no matter how new the car is. they suck! ugh
I came to Hoselton Chevrolet to lease my first car and I couldn't be happier. I was initially apprehensive about the process but David made everything so easy and he was constantly reassuring me along the way, answering any questions that I had. David was not only patient with me as I asked to test drive several cars, but he was also very professional. Not to mention, he worked outside of his regular work schedule to stay with me throughout the process. I was in and out with my new 2018 Chevy Equinox the same day, which was super convenient ... Read More DealerRater - Nov 22, 2017
The salesman listened to what we wanted to buy. Bought a Chevy Teraverse and are very happy with it.We would go back and buy from them.
had a problem when I was leaving for vacation that had been planned for a long time, when I called the service manager Mike Hueston who was very helpful and got the car fixed and got my family on the road. I have had great expeirences with this service dept and give them all the praise they deserve. The customer lounge is the best around.
I recently purchased 2008 Chevy Uplander on 05-02-14. After I have this van for 2 weeks I notice that the rear windshield wipers doesn't work properly so I called, email and text the sales person that I've been work with but what I got from the sales person was he ignore my calls, email and text. I am so SPEECHLESS because I only bought for just two week. I have no clue what's going on so, I decide to order the parts and fix it myself. However, I will definitely return to this dealership but NOT gonna go ... Read More DealerRater - May 28, 2014
Hoselton offers extraordinary customer care and always and in all respects exceeding my expectations. Unlike in many other dealerships, Hoselton mechanics and service staff are true professionals. They convinced me many times about the quality of their work. I always leave with peace of mind.
When I first arrived, I had no intention of buying, only of looking. First Rob came out and asked if I was being helped; I told him I just wanted to look, but if I needed help, I'd ask him. Then Drew came up to me, and I told him I already had someone I was working with. Little did I know he was the president of the company! Rob, the sales manager, hooked me up with Glenn, who was fantastic. He set up all the electronics in my car, so I drive away able to use everything. So ... Read More DealerRater - Mar 21, 2013
My younger brother totalled his car and was devastated. Since he is young, a lot of dealerships we went to tried to take advantage of him. When we went to Hoselton Jeff was very sympathetic, patient, extremely knowledgeable, easy going and all around really nice. Working with him was easy and fun. I would definitely recommend Hoselton and Jeff Thompson to anyone looking to buy a chevy.
I have always been happy and satisfied by the service I have received at Hoselton's. Chris has helped me on many occasions. I have been dealing with Hoselton's for many years.
We've purchased our last two cars from Hoselton's Auto Mall. They are always efficient and polite when we deal with them. Glenn Morse just adds credence to the previous statement. I don't think Hoselton's would hire anyone who wasn't a top notch individual. Being treated this way means a lot to my wife and me.
I really enjoyed my buying experience at Hoselton's in Fairport. They presented the vehicle, my incentives, costs, payment and said it was good til the end of he month. There was NO PRESSURE to buy anything and my time was not wasted with an employee running back and forth to some "secret" meeting with the "boss". In and out in less than 2 hours with a purchase!! Will definitely return to get my next car here.
I had a very good experience. Brain was very informative, and knowledgeable. My truck was ready from service on time, looking great. A good price was arrived at with out a lot of hassle. Looking forward to winning the Camaro Convertible!
My first repeat dealer on a new car and well worth it. All were very customer oriented, well prepared and patient with this senior. I feel good about recommending Hoselton to my friends and family. Bill Krieg
we have purchased 4 auto's from hoselton and terry perrault over the past two years and always the same treatment. GREAT JOB , keep up the good work.
I was looking to see if it was possible to lower my car payment and also get a larger vehicle. I was driving a 2010 Kia Forte sx which was the 6 speed manual. It had decent leg room for a compact sedan. I knew the only shot I had for lowering my payment was to either have thousands down to eat up negative equity I had in my car or to get a car that offered a big rebate. I had been doing a lot of research on both the Chevy Malibu and the Kia Optima. The chevy clearly had the ... Read More DealerRater - Apr 24, 2012
Great overall experience for obtaining a lease. Brian was great as well and we were well informed during the whole process. keep up the good work!
I was in desperate need of a new truck. Had received an incentive from GM,from my GM credit card. After some online research and putting my request "out to bid" Hoselton came back with the best offer. My local dealerships came back with sticker prices or didn't contact me at all. After making an appointment and test driving a similar truck, we finally came back with a great deal. The only drawback was that since I needed a Silverado 1500 Extended cab with a long bed it was a difficult truck to find. The original color that ... Read More DealerRater - Mar 6, 2012
I had an EXCELLENT experience at Hoselton when I leased a 2011 Chevy Cruze. First time I ever enjoyed the experience of buying a new vehicle. I was definitely an online customer [did a great deal of personal research on the Web, read many reviews and consumer articles, extensively used Chevrolet website where buyers can build their cars, then request quotes from area dealers].
This led to a series of e-mails with nearly all Monroe County Chevy dealers. All sent an initial message stating that someone would follow up shortly - however sometimes THAT message was the first, last and only ... Read More DealerRater - Aug 2, 2011
I am very happy to be leasing a 2011 Chevy Cruze from Hoselton's.
I started out thinking I would buy a pre-owned vehicle because I thought
that would be what I could afford. However, the salesman, Doug Michie,
showed me how easy it would be to lease a car, and for less than my previous
car payments. Hoselton's offers several "perks" along with the lease. They are
great! Doug took a lot of time with me and let me test-drive both a Cruze
and a Toyota Corolla before I made a final decision. I appreciated that he
... Read More DealerRater - Jul 7, 2011
Beware of promises Hoselton cannot keep. Bought a vehicle in early March of this year and was told I would receive 3 free oil changes. Scheduled my first oil change and low and behold I am being charged. Everyone here said that was an old program and no longer exists. Cheap sales tactics!!!
I cannot say enough good things about our interaction with our sales rep Lou Munoz. His easy-going demeanor, professionalism and willingness to take care of our needs went above and beyond our expectations! When we picked up the car he spot checked and polished the exterior and sprayed the tires so they shined. He spent at least 45 minutes sitting in the car tutoring us on the computer options and how they all worked. Even set up our phone connections. Working with him was a delightful experience. Also, the young woman who handled the extended warrantee, Jordan Blundell, did a great ... Read More Google - May 30, 2026
This is my fourth car from Hoselton Auto Mall . I can say this last one topped all the other three. I am more than happy with all aspects of the process and I can also tell you the service department is exemplary, as well. Finance awesome, and my last salesperson Jacob put the frosting on the cake!! They really do care! jma
Gwen was awesome to work with when we wanted to get cash for our Toyota Tacoma. Good experience overall.
Great experience selling my car. I got a fair offer and it was an easy process, but what really impressed me was the customer experience. Gwen took great care of me. She made the whole process seamless and quick, and left me feeling fairly treated. Would recommend.
Hoselton Auto is a fixture here in the Flower City, and they became so due to their unparalleled selection of new and pre-owned vehicles. They have a terrific staff, a friendly sales team, a maintenance crew with decades of experience, and Tom on their Facilities team is both diligent and incredibly easy to work with. I highly recommend the Hoselton team!
Seamless! Gwen Z has been great, working with me on purchase of vehicles in the past, and just helped me sell a vehicle to the dealership. It was fast and efficient service, with the friendly reception I have come to know at Hoselton.
Harry smith is awesome. We had a great experience purchasing a new vehicle.
Hoselton has become my car dealership. The staff is accommodating, friendly and ever so helpful. Your salesperson Austin Fee is our car guy. We just leased out 4th car with him. He goes above and beyond to find the perfect vehicle for us. Every step of the process he was there to make the experience pleasant, smooth and so easy. I would highly recommend this dealership.
Gwen was easy to work with & very responsive. Would recommend anyone selling a vehicle to give her a ring.
I worked with Gwen Zannie on selling my vehicle to the dealership. The process was very simple, and efficient and I received a better offer from Hoselton than from one of the large online advertisers. Gwen communicated well and was a pleasure to work with. She delivered on her promise in handing me a check within 15 minutes of signing the title over.
I had the best customer experience turning in my father’s 2007 Rav 4. Not only was I treated with respect they even drove me home after the transaction was complete, I never expected that! Gwen and Fred are top notch people, thank you for the seamless experience!
Gwen from Hoselton reached out to us after I completed a KBB assessment for my dad’s car. We were able to set an appointment with her very quickly and received a generous offer. Gwen was professional and very kind. Definitely recommend working with Gwen!
I recently sold a car at Hoselton as part of an estate and was so pleased and relieved with the whole experience. Delso and Tyler couldn't have been more friendly and helpful. After a number of confusing experiences at other places, this was such a smooth experience and I got a very fair price for the car. Many thanks!!
Sold my old car here, they offered a really fair price in a really reasonable amount of time to do the appraisal, the sales lady was kind and prompt in her work. Would definitely recommend.
Nikolay was an absolute dream to work with. No frills, no BS, hands down the most respectful, blunt and helpful salesman I've dealt with when it comes to "big" buys. I'm beyond happy with my find, purchase process, and plan on recommending going through Hoselton to as many people as I can. Thank you for my beautiful new car!
I sold a car to Hoselton on 3/5 and was extremely satisfied. I believe that I received a good price for my car. Gwen was friendly and professional. She made the whole process easy to understand. The actual purchase was quick and efficient. It was a pleasant experience.
Gwen did a great job handling the sale of my car. Gave me a good price and was easy to work with
Had a great experience with Gwen at Hoselton Nissan selling my car to her. Very professional, organized, friendly person and made the process very smooth and easy!!!! Highly recommend using Gwen if ever in need selling your car
I had an issue with my fob. Mr. Hasting reached out immediately and took care of the issue.
We sold a car to Hoselton's earlier today and we were very pleased with the entire experience. We dealt with Gwen Zannie, their sales and acquisition specialist, and she was great! Very profesional, friendly and courteous. She explained the whole process in detail, and the deal went through quickly and smoothly. We have purchased several cars from Hoselton Chevy and Hoselton Toyota over the years, and each time it was a pleasant experience. We would highly recommend this dealership. Thanks again Gwen for all your help. Dave and Kathy
Craig is the best at Hoselton Nissan - Is always straight forward and helps you find the best deal. We keep coming back time and time again to him. Thanks for always helping!
Just bought my second vehicle from them. Reasonable fair and friendly
Purchased my new Toyota from Hunter Wyand. He made it incredibly easy. Overall great experience!
Absolutely exceptional experience looking for and buying a car here. Please go see Hunter Wyand (located at Hoselton Toyota) and he will help you find the perfect car for you. He can show you any car that Hoselton sells and will be patient while you figure out what works best for you! AND he continues to answer my questions after the sale! Hunter provided the most pleasant car-buying experience we’ve ever had - go see him!
I had the best salesman, Manny!!!! He was very knowledgeable, kind and so helpful from start to finish. He definetly took care of me. This is my 2nd car from Hoselton. I would highly recommend shopping at Hoselton Mall if you're in need of a vehicle.
Had a very good experience selling my husband’s truck with Gwen’s assistance. It took a bit of work but Gwen was very patient, pleasant, and helpful. Thank you Gwen! Cindy
My wife and I came in to assess the Pathfinder and Murano. We had the privilege of working with Harry Smith. Harry is the best sales person we have ever worked with. Knowledgeable about every aspect of the vehicles and gave us fair pricing for my trade and vehicle purchase. We will be seeing Harry again! Thank you.
Ready earlier than expected. Great dealerships.
Hunter Wyand was really excellent as our salesman. He didn't pressure me to purchase the 4Runner but kept in contact so that I knew when one was becoming available. It was a great experience!
Hoselton Chevrolet’s EV chargers are $2.00/kWh! Blatant rip off!! Most places charge between 40-60 cents/kWh. Just know if you buy your EV at Hoselton, don’t plan on charging there because it’ll cost you way more than any other public charger I have ever seen!
Bought a 2025 Grand Highlander Hybrid Max from Hunter Wyand. All in all, it was a great car buying experience. I highly recommend asking for Hunter at Hoselton Toyota for ANY Hoselton vehicle…new or used!
Very easy to make an appointment to go see a vehicle! Did not feel pressured when looking at it, and the sales man, Bill, was great at explaining some engine questions I had. Smooth transition to going to the finance section and going through all of the options and warranties. If I need another vehicle in the future, would be happy to go through them again.
I’ve been leasing my car and having it serviced through Hoselton for years and I won’t go anywhere else. Working with Ryan in service is always a pleasure. He’s always friendly and helpful and will always go the extra mile to help out with any and all service needs. I REALLY like the videos of the techs doing the car inspections, it’s a great idea!
Met with salesperson at 10 am. All I wanted was info. on my about to expire lease. Rep really did not want to help me at all. Was very abrupt and condescending. Did not seem to be well versed on his own profession. I will not go back based on this.
Lovely place to have service work done. They are quick and everyone is very helpful.
Satisfactory service. The manager and service advisor listened to my concern and kept me abreast of the diagnosis and service provided.
Great experience, Jon Granger was a pleasure to work with and went above and beyond to make our purchase a positive experience. We purchased our last car from Hoseltons also and had the same experience.
Purchased my Chevy trailblazer in 2022 in game bag for oil change and a quick repair to a molding. They took care of it and I appreciate the attention to detail they gave.
Went to Hostleton in East Rochester to see about a purchase on a used vehicle on June 26th, 2025. Absolutely the best visit I have ever had at a dealership! We sat with Ricky Almendinger. Ricky was the most pleasant, professional, knowledgeable and most reliable sales consultant I have ever sat with. With. I highly recommend hoselton of East Rochester and Ricky if you're looking for a pre-owned vehicle. Absolutely the best!
I'm an owner of a Toyota venza got it from Partha it has been a pleasure to own drive the service has been great and I plan. On buying my next car from both Pat Pigman satisfied customer
Straight and to the point sales associate. I was very impressed with my experience. The associate did not waste any of my time. The associate was also very friendly and helpful.
I recently purchased my new hybrid corolla from Hoselton Toyota and thanks to JJ the whole experience was extremely professional and pleasurable. Throughout the process JJ clearly explained how the car was being shipped from Japan and how this would all work. I was under no pressure to even buy the car once it arrived. Upon the car arrival at Hoselton, JJ called me to come in so the paper work could be started. What made this experience even better was JJ suggested I could come back in 3 hours to sign it all rather than wait at the dealership for 3 ... Read More Google - May 31, 2025
While we didn't purchase the truck in the photo it wasn't due to the lack of great service from Juan. In fact, if you're looking for a Ram Rebel with the V8 rumble you get from a Flowmaster exhaust this is the one for you!
I've been a customer of Hoselton for many users years. Great auto facility!
We purchased a few vehicles from Hoselton both new and used, and had a great experience each time. We recommend Jonathan as your sales representative. 👍
I am very happy with everything. Everyone was very nice and patient with me. Thanks to Craig for helping me out and making sure I left with the best deal. ❤️
Customer service was great.
I definitely would recommend buying a vehicle from Hoselton! I had a new car in 1 day! I was amazed how quick the process was. Craig went above and beyond for me! Amazing experience. What are you waiting for? Ask for Craig!
Good dealer
Great customer service
I had an excellent experience buying a RAV4 from Salesman Hunter Wyand. I was looking for a hard to find new RAV4 Hybrid XLE Premium with luxury packages. I hadn't found it anywhere in driving distance given Toyota's allocation system. So I contacted Hunter to see if he could help, having bought a Camry from him for my wife last year. I told him I wasn't in a hurry, since my old car still runs, so if he wanted he could have some time to watch Toyota allocations the next few months for what I'm looking ... Read More Google - Feb 7, 2025
Harry was very informative and helpful when helping purchase a new car. He established what our driving needs were then laid out all our options for us with great detail. I had a great experience at Hoselton Nissan. Very professional and courteous service.
I was browsing cars to see what was out there I came across a 2024 GR 86 I booked an appointment through Robin and looked at the car the next day Jon Granger is whom I dealt with and this was the best car buying experience I have ever dealt with, stress free, pain free, zero pressure I did purchase the car and highly recommend them
Great interaction with Gwen with regards to the purchase /sale of a vehicle . The process was seamless
I had a real good experience here with my first time leasing a car! I worked with Craig and he wasn’t pushy, seemed to really care more about helping us. And we got a new TV so that was a bonus!
Thank you sooo much to Patrick DiFlorio!! I had the best experience! I went in at 11:30 this morning and drove off the lot by the evening with a brand new car!! I am so beyond thankful for all his hard work!! He was super professional, helpful, kind, caring, and went out of his way to make sure I was able to get into a new car, and the one I wanted!! If you need a new car, Patrick is the person to go to!!
Manny got us our 2018 Highlander in under an hour. Friendly service. Excellent experience! Thanks Manny and Hoselton!
Bought a new truck today and I had dealt with Joe Terzo today who is a salesman. He was very professional and got me a great deal on my trade in and got me a great deal on my new vehicle! Highly recommend seeing Joe if your looking to visit this dealership
Good service, easy to work with. Love their video inspection they send when working on your car.
Great online experience! I ordered a vehicle on a Saturday night and first thing Monday they contacted me for the rest of the information and got my order moving along. ThX!!!
Great purchase experience!!
In the day and age of these corporation owned franchises it is nice to still have some family owned businesses around.
Dave the Wholesale parts delivery guy has been top-notch going on 25 years. I’m pretty sure he’s been there longer. Give old Dave a slap on the back for me.
I walked in the door Billy B. asked how he could help me today, I explained what I needed and he and Dave C. immediately worked together with me AND for me...this team of guys worked patiently for 2.5 hrs making sure they got the vehicle and payment that worked for me. I highly recommend this dealership. Their customer service was outstanding. Thank you !
Can't say enough about this dealership..
Steve, Joe, Geoff, Molly....
(and the gentleman that looks just like Dion Dawkins!)...so incredibly HUMBLE people.
Quick, on point, to the point!
That's what I like....none of that game play....
I traded in my car, upgraded to another fabulous vehicle...(omg, it's gorgeous!)
Got the deal secured in less than 24 hours, all with a smile on both sides....and ALL on the phone, yes! I took that leap!!!🫣😂
I drove about 2 hours away for this current vehicle, and I'll GLADLY do it again when I'm ready for ... Read More Google - Sep 16, 2024
Stopped in on a Monday to test drive a couple vehicles and the salesmen who helped us (Owens at Toyota and Evan at Chevy) couldn't have been nicer. We never felt pressured or uncomfortable about just looking and learning, and they encouraged us to take as much time as we wanted in getting to know each vehicle. Ultimately we went with a different brand, but I would highly recommend Hoselton as a place to go.
I have to say, these folks are great. I helped my dad buy his first new car there over 20 years ago, and they treated him like the gentleman he was. My family has purchased multiple new vehicles since, and zero complaints. I bought a Grand Highlander a couple months ago, which we absolutely love by the way. There was a minor issue and after contacting Hoselton Toyota, it was addressed immediately. I am not an easy consumer to pleas, If you are in the market for a new vehicle, and buy from a different dealer, and have issues, you get ... Read More Google - Aug 14, 2024
Very comfortable, no pressure, understanding, just all around a great experience.
Brian J Gilman was excellent! He texted me with updates! My Nissan rogue was done in the amount of time promised. I was happy to take the shuttle from my home too. Excellent, I will be returning to Nissan hoselton. Mj Mathew
The guy’s were great to deal with. A fair offer was made as I was trading in 2 vehicles at once. We were able purchase our new vehicle for a reasonable price. What impressed me the most was I jokingly said “ where is my swag ?” You got a 2 for one deal and I don’t even get a pen? They promised to mail me a hat. It arrived as promised. It is a small thing I know, but they made good on their word. We traveled from Buffalo to purchase this vehicle and would do it again.
I want to let everyone know if your looking to buy a car, you must see Gwen Zannie. Sheade the whole experience nice and simple and was a pleasure to work with and went above and beyond. Thank you again Gwen.
Terrific!! Amazing staff.
Joe Terzo is more than helpful! My husband and I highly recommend Joe to anyone in need of a vehicle! Our experience with Joe and the whole crew at Hoselton is always seamless and we drive out happy every time!
Had vehicle i went to see Great follow thru
Very helpful. Considerate of my needs and wants.went out of their way to get me what I wanted and price.
